Dillard's — Local services in Houston

A month ago I came to buy a few pairs of shoes. One pair a plain white tennis shoe. I purchase a Vionic brand on whites and a couple of pumps for work. Today after 3 wears of my tennis shoes I noticed that all the side of the sole was coming apart! This was a $120 pair of tennis shoes, not a cheap pair. I went home to change and took the pair of tennis shoes and receipt to the store and show them what happened. The called a manager and he didn’t even look at me while the other attendant was explaining my case. He stared by saying “well they are used” and of course I said “yes, that’s was my intention when I bought them, to use them, but it has to be a defect that a $120 shoes comes apart after a month and three times use” he told me that there was nothing he can do without a box or been used, even with the receipt. I told him I didn’t want a refund only a replacement. He keep saying that was normal wear and tear and all shoes will do that, regardless of the price. Even the cashier insisted on telling him that I didn’t want a refund and that I also had my receipt but he kept ignoring her and dismissing me. He was not even emphatic about it. No backing up the brands he sells or even trying to help. He told me he can only take back a shoe that he can resell again and there was nothing he can do about it. “Buy another brand” he said!!!.. very disappointing and upset about paying for good shoes when they are really not. But more upset with the manager’s attitude and dismissive response. I usually buy all my shoes and perfumes form...

Went to the Men's store to get a blue blazer. Had to wait to find someone who would help. After letting them know I did not want to spend a lot of money, was shown the jackets. When I tried on the first I was told the price, and it was in my range. The salesman them had me try on the other two. I assumed they were there same price or in the same range. I chose the second jacket I tried on. Then I asked for a pair of grey slacks, and told him the price range. The salesman them became uninterested in helping. We were interrupted a number of times by a couple of customers and a few calls on his cell phone. After 20 minutes, I was done with his lack of effort and told him I would just take the jacket. When he rang it up my jaw dropped. He had shown me s jacket that was nearly 2.5 times more expensive than the original one I tried on, no where near the price range I have him. Needless to say I did not purchase anything, and my family will not shop at Dillard's again. For anyone who makes it through this note, I ended up going to Men's Warehouse and had great service, them went to Macy's and had great service and found wonderful...

Liz from ladies handbags department is the most impressive customer service representative at this Dillard's and most likely the best at any retail store I visited this Christmas. Liz approached me while I was in the jewelry department and asked if I needed any assistance. She was professional and very kind to me. She answered a couple of my questions and told me she'd be back to check on me. About 20 minutes later, she came back and set some items aside for me to purchase. She was attentive without being pushy. She gave me space to browse and didn't hover over me. Liz demonstrated appreciation for me as a valued customer. She was helping customers in handbags and jewelry. She never forgot about me in jewelry. When I made my purchase, Liz offered another employee the opportunity to complete the sale, but in the end, she handled it herself. The other employee said they were out of small boxes, but Liz searched and managed to find where the boxes were stored. I hope management will use this review to recognize Liz as a top-notch customer service employee who represents Dillard's in a...