Memorial Hermann Memorial City Medical Center Digestive Health Center — Local services in Houston

I went in for a routine vasectomy 10 months ago and am still having infections in the area of surgery that the doctors aren't solving. My dad and my friend both said that they had no pain of any kind 1 week after their vas'. They insist that the infection is not related to the vasectomy, but I am the picture of good health...and have never had any issues in the testicle area before the surgery.

To compound the matter, the doctor that did the vasectomy is not in the office consistently, so my appointments keep getting switched to other docs. None of the docs seem to have a full picture of what is going on because I don't see them more than once.

And as a cherry on top, I have never been seen by a doctor any sooner than 1hour past my appointed time. I am not exaggerating, I even had to wait for an hour when I showed up before they opened...because they had a "scheduling error". My longest wait was 1hour 30 mins in the waiting room and then another 20 minutes in the examination room.

To be fair, the doctors seem capable. Mine was a younger (40-ish) male and had good personal skills and seemed proficient at what he was doing. Someone needs to have a serious conversation with the...

I had a wonderful experience today at the Memorial Hermann Memorial City Medical Center – Digestive Health Center. From the moment I walked in, the staff made me feel completely at ease.

Although I didn’t catch the name of the friendly check-in clerk (I wish I had!), she was warm and welcoming. Daja at registration was efficient and kind, helping the process move along smoothly. Candela, my pre-op nurse, was absolutely amazing—she took the time to explain everything thoroughly and made sure I understood the do’s and don’ts for my upcoming procedure. Her calm and professional demeanor really helped me feel more confident and prepared. And Mr. Jeffery, the phlebotomist, had soothing music playing during my blood draw, and EKG testing, creating such a relaxing atmosphere—it was exactly what I needed after a long day at work.

I was in and out within an hour, and the entire experience was stress-free. I truly appreciate the kindness, professionalism, and care shown by everyone I encountered today. Thank you all for making a potentially nerve-wracking visit so smooth and...

Presented for my first ever Colonoscopy along with an EGD...I was terrified to say the least...everyone who had anything to do with me from the moment I walked into the facility was genuinely warm and caring...hospitality started at check in desk with Safra where I was immediately offered and given a warm blanket after commenting I was cold...the 1st clinical staff member who came to me was Chelsea and she was an answered prayer...she has a heart for what she's doing there and truly cares to make you feel comfortable...the 2nd person I met in the holding and review area was Hugh, one of the nurses...he was also an answered prayer in how he made me feel relaxed...others who worked with me once taken to the procedure room were nurses Vicki and Julie, Anesthesiologists Dr Cormier and Lilly all of whom were instrumental in their own way of helping me get settled and feel comfortable...I will forever feel grateful this was where my Dr, Katherine Nguyen, wanted to do my procedures...THEY ALL GENUINELY CARED ABOUT ME...