Three Brothers Bakery — Restaurant in Houston

So for the second year in a row my wife got me a cake from here for my birthday. Last year we picked up from the braeswood location and I felt the cake was very dry and crumbly but didn't want to say anything to not hurt her feelings. This year she ordered the cake from this location. The cake was supposed to have an image of a guy from a movie that I like along with a quote. When we got there they had a completely different image on the cake and she was so disappointed because it was supposed to be a surprise for me. The lady there offered to fix it and said if we could come back and pick up the cake but I'm supposed to be having family over in an hour and we didn't live close to the bakery so that wasn't an option. We got a full refund for the cake but I just want to say I expect more from a bakery with such good reviews and high prices! It was really disappointing and now I will be going somewhere else for my cake! Two bad experiences two years in a row and I left completely unsatisfied. Wouldn't recommend this place at all! Update Ok so after this whole debacle, I ended up speaking to my brother about what happened. Since he has spent many years working in the hospitality industry, he was extremely bothered by what happened. Being the awesome older brother that he is, he took it upon himself to talk to management without our knowledge and arrange for them to make me a new cake free of charge. On the day it was ready a few weeks later, he called us to tell us what he did and told my wife to go pick up the cake and that it wasn't going to cost us anything. My wife drove there and when she got there the person at the register told her she would have to pay for half of the cake. Again she left in frustration and just told them to keep the cake. She came home and told me what happened and when my brother called to make sure it had gone as planned we told him. So once again he called and talked to the owner and finally what ended up happening was that the owner drove the cake to my house himself and gave it to me free of charge! That was really cool of him to do and I thanked him and went inside and opened my cake. It was the right image and everything. Then I cut into the cake and realized it was not an Irish cream cake like it was supposed to be. They gave us carrot cake! Lol I just gave up after that and ate the cake. So yes the issue was "resolved" but the order was still wrong after all that trouble! Can't make this stuff up all you can do is laugh. I don't know who's fault this is but it is due to someone's incompetence there so I hope things are being done to improve on that so no one had to go through something...

Super disappointing. I've been ordering & buying cakes from these folks for years, but have noticed the quality has really declined over the past few orders--cakes are somewhat dry & flavorless. This time, I ordered a baptism cake to be decorated all in white with a large cross on top. I come to pick it up & the name & date are in blue, very small, not straight. The cross is small & oriented the wrong way on the cake. The base frosting is not even, very splotchy. The worst part is I got a call the night before the even shortly before they closed from a panicked employee that they needed an email with a picture of the decorations immediately because the decorators were leaving. I quickly sent something similar with specifications in the email for all white frosting, cross orientation, etc & got a call after sending the email & 5 minutes after the first that the cake might not be ready on time because the staff was leaving & the result at pick up looks like a total rush job. I don't know why I wasn't contacted earlier in the week when my original email wasn't received. Worst thing is the original was a picture of a cake made by 3BB! I could have done better. I've had higher quality work from HEB & Randall's. Also, while waiting to pick up, a ton of people were waiting, no employees in sight, & I watched an entire family with children walk out because they'd been waiting so long (& again, no employees in sight). This is really so disappointing, have come to expect better from a Houston...

I didn't want to make a bad review but I do think that they deserved it.

I always look at rating before I order food. And this one has been disappointing in many levels. I ordered a Amaretto cake from Three Brothers Bakery, started with a phone call and they told me to come and make the order physically. There website doesn't offer an easy way to order a cake... opportunity right here.

I made my order in-situ, knowing that it will take them 2 days to prep the cake, which is very quick. They took notes and Amaretto has been repeated and check listed several time. Had to pay in advance which is fine but not inexpensive.

Come to the birthday day, bringing the cake to the party, of 6 peoples, and my wife was hoping for a Amaretto cake. It was a total waste, the cake has no Almond flavor nor Amaretto at all.

Next day, calling the bakery and asking them if they sell Amaretto cake by the slice and they don't, wanted to check if my cake was different from what they may have in display. The sales told us that they couldn't do anything about it. I didn't get what I paid for and if you eat more than a quarter of the cake they wouldn't offer any store credit to retain their customer, eventhough I know not to go back to Three Brothers Bakery anymore.

I sliced many pieces and share it amongs friends and nobody really enjoyed the cake nor found any Amarreto flavor to it and even suggest to call Three Brothers Bakery on my behalf.

Tell me if this review is...