Nava De Massage — Local services in Houston

I’d give a zero I’m so hurt. My S.O purchased a groupon for a prenatal massage this past Sunday. I stopped to get food downtown on my way to my appointment and car got towed. I had him call them to let them know ahead of time that I’d be a few minutes late. He was told I had to reschedule so he called me to do so but by then now 220 I had time to make it as my appointment wasn’t until 230. Once my phone was charged I called my SO to let him know I had made it he said the guy on the phone was rude, wasn’t listening to him nor allowed him to get a word out as he was trying to ask if I was over a certain time late would I be able to just do 60 minutes instead of 90 the guy kept saying, we booked we booked we booked as he was trying to Speak. So I get them 20 minutes late. New customer not knowing anything about the company or their rules as he ordered this as a surprise for me. And, the manager tells me that they are no longer taking Groupons and that they’ve cancelled mine already. Well if you told my SO I could reschedule why would you cancel it. She proceeded to tell me that Groupon don’t Kay their therapist what they deserve. So basically because Groupon does pay full price the people whom purchased this is cheap or not worthy of service. It went on from there. I own two small businesses so I was livid that I was being treated this way as if because I purchased a Groupon I could afford a yearly memberships which was my intent to purchase after trying them. And, because as a customer it is not my business to know or care that your deal with Groupon didn’t work out for you. Either way I rescheduled for the upcoming Sunday at 10am after arguing to the point I was in tears when exciting. Remember I’m 7 months pregnant. They call me today, the rude guy called, to tell me the therapist would not be there Sunday and I could not use the Groupon because they have cancelled it so I couldn’t reschedule it. Once I asked for the owner Amy, he lied about his name in which I had already wrote down from Sunday. And would not let me speak with her nor tell me when I could call her back. To me how could I trust your establishment when your front line, customer service, is prejudice, unprofessional and rude apparently to certain folk! I will be reporting everywhere I can leave a comment or review...

Let me start off by saying my massage was really good. Her name was Patty (i could be wrong - the gentlemen over the phone was hard to hear). I asked for a deep tissue massage but I don't believe the front desk gentlemen relayed that information so it was a mix of that with stretching & hot stones. Still very good. 90 minutes for $120 - not bad.

and now... MY COMPLAINT: the front desk gentlemen was uninformative. I thought I paid for my massage when I booked it online. To my surprise that wasn't the case. I assume they could just charge the card but the front desk gentlemen told me that cannot do that - the information isn't saved on the computer. That's weird to me. So he asked for the card. I don't keep cards on me. I use Apple Pay. So he brings out the apple pay machine and it doesn't work??? How could it not work? He then asked for the number to the card -- I didn't have that information off hand. It took nearly 30 minutes to get this figured out because I had to call someone in NYC to find the credit card for me. So I want to feel bad and say this was an error because I was pretty steamed -- its not something I want to deal with after a massage and the front desk gentlemen was not helping at all. I finally get the information so he can type it into the machine. He received the information but I definitely spoke in a tone that meant I was not happy.

As I signed he said "we have a camera" ..... EXCUSE ME?! I don't give a ** if you have security at the door - what does that even mean?! I wasn't looking to be tried this morning but apparently that's what was happening. After a great massage THIS is how you want me to remember my experience? His "we have a camera" was followed by me saying "and I have a voice and you will be receiving my review" -- so this is all I could think of doing after that terrible experience.

Go for the massage, smile for the camera and try not to let this person at the front desk ruin...

So my cousin came to town and ofcourse she wanted a Thai Massage! I usually take her down the street to River Oaks but decided to come here since I’ve been here before (for my birthday in March)and had a good experience. NOT this time. We did a couples massage so we could be in the same room. Her therapist asked if there were any spots to focus on. Me being a hair stylist I immediately chimed in but she wasn’t talking to me… eventually my therapist Alana I think is her name speaks up. I told her my neck shoulders and upper back. She began and beat me up! No lie! There was no rhythm, no pressure, no care at all for my well being. It seemed very rushed. I told her she’s rushing could she can slow down some. She told me I should’ve gotten a 2 hour massage instead. We paid for 90 min… they never dimmed the lights our massage was with a bright light half the time. She did good on my lower body but that wasn’t giving me an issue. It was my upper back and shoulders and I still have neck stiffness. Please book someone else not “Alaina” or “Elaina” she doesn’t like what she does or maybe she was having a bad day. Next time I’ll go...