Montrose Emergency Room - 24 Hours ER Houston — Local services in Houston

I arrived to this ER on 01/27 around 10pm for pain caused by my wisdom tooth on the lower left side of my jaw. At check in the young lady explained that this facility would not be able to conduct a tooth extraction but that I could still be assisted. The physician on duty assisted me and explained that he could provide me with antibiotics and medication for the pain. He initially offered to prescribe me strong medication such as codene or something of that nature but I declined & requested ibuprofen only. I was spending the week in midtown with my family on vacation so I was unable to see my dentist as we are originally from FL. The following morning the pain worsened and I had light greenish fluid coming out of my gums/ wisdom tooth and my face had swollen even more. I brought with me a small white towel so that I could show the physician. This time the pain was so intense I could barely open my mouth to speak. As I attempted to check in for the second time the young lady at the front desk asked if I was there to be seen or for a prescription. I wanted to see if the physician could change the existing antibiotic as the one I was using was not helping. I wasn’t even given the opportunity to explain when a nurse come out and basically starting yelling at me saying I needed to see a dentist and that they could do nothing for me. It was evident by her demeanor that they were under the impression that I was requesting pain medication. I was not because as mentioned prior, I refused them on my original visit. This behavior and prejudice is unacceptable. No one should be yelled at and accused without even allowing them to speak. I felt totally embarrassed by the nurses treatment. Obviously I know I have to see a dentist but I was about to fly back home later that same day, so what dentist would I have been able to see? The nurse was an older white woman and she was extremely rude. I asked her if I went to an actual hospital does she know if they would extract the tooth (because I was in that much pain) and she refused to answer me, stating “I don’t know, go see a dentist.” This was one of the worst experiences and my advice is that you conduct a retraining on empathy. This particular nurse needs a coaching on listening to the patient vs making assumptions and professionalism. My husband and I are young professionals and we are home owners so if part of her assumption was due to the fact that I looked a bit disheveled well I’m sorry I didn’t come in full glam as I was in...

I had two separate visits to Montrose ER in the same week that left me extremely concerned about the quality of care.

On Sunday 8/17, I came in with pain and complications I thought might be kidney-related. Bloodwork and basic checks were done, but no CT scan was performed, and nothing was identified regarding what turned out to be a life threatening appendix issue.

I returned on Thursday 8/21 around 4:30 pm with worsening abdominal pain. Bloodwork was drawn and I was given pain medication, but staff did not display a sense of urgency expected from an ER. A CT scan was not performed until about 8:00 pm, and I wasn’t told the results until 9:00 pm, at which point IV antibiotics were finally started. By then, my appendix had already ruptured and I had entered toxic septic shock, with a fever spiking to 105-106°F and blood pressure falling around 70/30 - well within lethal ranges.

What was most alarming is that it then took until nearly 11:30 pm for an ambulance to be secured to transfer me to Houston Methodist for emergency surgery. While waiting, I overheard in the administrative area that calls regarding ambulances had been missed, which further delayed my transfer. On the hospital documentation, the transfer time is listed as 23 minutes, but that only reflects the driving time, not the nearly three hours I waited in septic shock for transport.

I survived solely because of the care I ultimately received at Houston Methodist, but the delays and lack of urgency at Montrose ER put my life at unnecessary risk. This experience was deeply disappointing and frightening, and I hope serious improvements are made in triage, imaging, and transfer protocols so that other patients don’t face the same dangers.

Upon arrival to Houston Methodist, my odds of survival were roughly ~60%, a coin flip.

Please consider that “pop up” ER’s like these in the US, while convenient, are often simply not to the caliber of institutional ER’s. Montrose ER is simply not sufficient for serious medical emergencies as the name...

I went to this ER on 3/24/25 about 4:15pm due to some extreme right flank pain that I had never experienced which came on very quickly. It literally brought me to my knees. I had visited this ER before several years ago and it was a great experience, however it has recently closed and re-opened under new management. I will NEVER go here again! When the nurse brought me back (whom didn’t identify herself or have any name visible on her uniform/ID), she immediately thought I had kidney stones and began assuming I did in her diagnosis/investigation. After a CT, it was discovered that I did not and Dr Abreha entered the picture. He asked me when I last had a kidney stone (which I haven’t) and then very sarcastically said “well then how do you know it was a kidney stone?!” I immediately responded that I didn’t, I simply knew I was in immense pain, and that the nurse had been the one to assume kidney stones. The rest of the night became a frustrating tennis match that I witnessed when the Dr was simply trying to prove the nurse wrong and not focus on my care. At the end of the night, he dismissed my pain as “gas”, told me he knew it wasn’t kidney stones, and sent me on my way with no answers. Then, a different nurse who discharged me asked if I would leave a positive review, which I found very odd considering the circumstances. The entire experience was disorganized (they initially couldn’t find a clean room) and miserable. Let me be clear - I rarely visit ERs and have a sibling who is an ER doctor in another state. I understand the challenges that healthcare workers face and would never write this if I didn’t truly see this happen in front of my own two eyes. The following day, I went to the Memorial Hermann Greater Heights ER and had a very positive experience and left with the answers and treatment I had been...