Pomp and Circumstance Boutique — Local services in Houston

Same boutique, same terrible customer service, the only thing that has changed is it has new ownership. I don't usually write reviews or openly speak of terrible experiences, but I think the public should know what you are getting with this boutique. I ordered a top (overpriced from other boutiques that have the same top, but this was the only shop that had my size) USPS said it had delivered, but never received it. Reached out via email to them regarding the issue, and was told that because it said it was delivered there was nothing they could do, but to reach out to USPS. So reached out to USPS and didn't get anywhere with them, so I reported it to my credit card. A few days later I get a message via Instagram asking why I reported the issue without reaching out to their customer service first. I was shocked, why would any company reach out via Instagram for this matter, especially since we had already emailed back and forth. They tried to intimidate me by saying they had "evidence" to send back to my CC company that it delivered and how could I do this which really hurts small businesses. It was totally out of line since I had reached out to figure out a solution to this problem, and they passed it off to the USPS. I paid for a good and never received said good, but instead of helping fix the problem they escalated it by treating me as the customer terribly with their words and poor business practices.

To address their response below: If you cared for your customers like you said, why did you reach out via Instagram asking me "to contact P&C first, instead of contacting my CC." I had reached out to the company via email on 06/22/24, and it was not a problem worth fixing until I reached out to my CC company.

You did not explain the process via email when I reached out the first time or at the beginning of your contact with me this morning. You said this morning: "We'd love to understand why this chargeback was filed before we submit our evidence" - I emailed you on 06/22/24 to tell you what was going on, so to not know why I filed a chargeback with my CC company is beyond me.

-I have a right to my opinion, and that is I had gone down the path of reaching out VIA EMAIL to resolve this matter, and WITHOUT checking to see if I had done that you reached out VIA INSTAGRAM asking why I contacted my CC company. In my opinion you used intimidating tactics such as using the words "evidence" and saying that it is expensive for your small business. You know what is expensive ordering something not receiving it and be out the money.

I see today you have apologized, and said words like we want to help resolve this, and explained to me your process. These are all nice things to have explained and done in that email back on 6/20/24. But if you want to resolve this you know what can be done, but you don't want to do that. Action speaks...

Beware of their return/exchange policies (or lack thereof) and inaccurate information when buying, especially online! I ordered from Pomp and Circumstance online through an Instagram ad. I ordered a pair of shoes that advertised as final sale and a dress at full cost (~$70) but was getting 20% off by purchasing through Instagram (not discounted by the boutique website). I love the shoes but the dress is enormous. It was listed as a small, but I could put the dress on without even using the side zipper. It looked horrible on me. Very cute dress but didn’t fit at all true to size! I live in Houston so I went in to ask about why the receipt sent only when delivered says you can’t return something if you got 20% off or more when that was never advertised, explained, or clear when ordering. This seems very tricky and unfair. Had I known I couldn’t return the dress, I wouldn’t have bought it! I looked around the store for something else and nothing that I tried on fit. Even the very few extra small items in store were oversized and huge. The clerk working was very helpful in trying to find anything that would fit but nothing worked out. She tried to give a store credit but said that since I bought online through Instagram, it was crashing the website. She specifically told me that I would be issued a REFUND but it would take a few days because someone else had to do it. I left the dress and was expecting a refund I had been promised. Two days later, through email, I am issued a store credit. This was not what was explained to me and clearly nothing in the store fits me well. I will never use this credit and will never shop with your store again. This is awful customer service and it’s clear you don’t care about my...

I've enjoyed my shopping experience with Pomp and Circumstance. The pros of this business are every time I walk in, the store seems to be very organized and items are well place where customers can find them. The employees greet you when you first step through the door, which shows the store is very welcoming. I love that they have frequent new arrivals. As there are many pros to this boutique there are also cons. The last time I went to Pomp and Circumstance to shop an employee was sitting on a couch with what appeared to be a friend, while ordering another young employee behind the checkout counter, I found that to be very unprofessional, especially when multiple customers were in the store. The website is hard to navigate and the prices are extremely high compared to other boutiques with the same items. For instance, I wanted to purchase the paradise earrings which were priced at $42.00, I found the earrings on another boutique's website for $18.00. I’ve noticed that their Instagram only has one model which has made it difficult for me to see the fit of the clothes on different body types. I always shop at the boutiques in the Rice Village and each with an Instagram page has at least three to five models with different body types. Every time I’ve gone to the store there are a new set of employees which makes me question the overall management and treatment of...