The Ground Up — Local services in Houston

I bought two cubic yards of the vegetable soil they have in bulk. I tried to talk to someone knowledgeable about there soil and ask what is my best option for a vegetable garden, I was pointed to this and I asked if they have anything of higher quality at this location or another and I was told no. 5 weeks later I cant get a single plant to take in this new soil. very disappointing as I missed optimal timing for planting a garden. The soil has way too much wood chips and sand and not enough composted organic material. also there are tiny pebbles hidden in the soil that I didnt notice at first and would have never purchased had i noticed. now i have thousands of tiny pebbles introduced to my garden soil. thanks a lot tgu. I had high hopes for your product but I guess your marketing team does a great job of selling dirt. the only reason I'm giving two stars and not one is because I'm still hoping you make it right

no tgu, I did not keep my receipt for my dirt purchase. yes tgu my name is in your system perhaps your...

I recently tried to return an item (hand pump) to this wholesale store after a couple of weeks, but was told they couldn't accept it because the box was open. This policy seems unreasonable to me, more so because it was not discuses during the purchase or noted in the receipt. During my visit, I spoke with Tyson manager in charge. Despite the box and pump appearing fine to him and unused, he still refused to accept the return. Overall, disappointed with their return policy and customer service. I left the item there without receiving my refund. Here is picture of the item. Hope this post helps others don’t fall...

george (the old white guy with glasses) has very poor and unprofessional customer service, he is not welcoming at all if he doesn't like his job he should leave and find something better to do, I recommend everyone go down the street to Cowboy Top Soil or anywhere but here along as old george is still there. george you should be happy to see customers amigo, us making purchases is the reason...