Home Source Furniture — Local services in Houston

I've been shopping at Home Source (primarily the Post Oak storefront) for years now, more so in the last year since buying a new house. I had some pretty lofty expectations for the look of the house (not all looking as though it came from the same furniture manufacturer, super unique, foreign). Home Source was my obvious starting point given what I knew about their manufacturing sources and the fact that their handmade stuff is typically one of a kind. What I didn't necessarily expect with a furniture dealer like this was the personalization of the entire experience. When I took my initial trip to the Post Oak storefront, I was greeted by the interior designer for both this location as well as the warehouse showroom. She knows every single piece of furniture in both locations and was able to give fantastic design advice (being brutally honest when necessary). I was able to furnish the majority of the major rooms of the house with her help and everything met my three initial goals. Being more into the "finishing off rooms" stages now, I have been dealing more with Hasan at the Warehouse showroom. Interacting with these guys gets you personalized service in the shape of phone calls once an order is placed to discuss shipping, opinions, concerns, etc. They recognize your face (even a year after your purchase) and remember what you bought and whether or not a new piece will go with your previous purchases. If you change your mind once something shows up, they will gladly take it back on the truck with them and work with you to refund the purchase or pick a replacement that works best. This is a pretty wordy review, but all of these things are pertinent to the experience you get at...

Just had the worst experience here. Was going to buy 4 dining room chairs and I asked to see the boxes to determine if they would fit in my car.

I was directed to Josh. Josh told me that the chairs could be removed from the boxes to fit into my car. I then asked if I wanted to return the chairs, would I need to have the boxes as well. Josh then dismissively remarked that if I was planning on returning them, I shouldn't be buying them. Basically, it was my privilege to be purchasing this furniture and there was no way I should be returning them.

I'm not sure if Josh understands how a return policy works but he probably shouldn't be interacting with customers if he's going to continue to behave that way.

I did not buy the chairs.

I'd say avoid this place if you can....

Can't say enough about the Home Source. Husband and I have been customers for over 10 years and will not buy furniture anywhere else. The quality is unmatched and artistry of the pieces really adds depth of character to our entire home. Always conversation starters. Very pleased with the level of service we receive - it is clear that Home Source relies on word of mouth and repeat business...well done. Want to send a special shout out to Melissa - who is a great saleswoman and consultant. Finally, one of our favorite things about the Home Source is that inventory is always moving - you never know what gems you are going to stumble on - and it's always sort of an adventure shopping there! ...