ZAGG Baybrook — Local services in Houston

Refused to replace my screen protector under the warranty. We have been coming to this location for 5 years and have never had this poor of customer experience.

We had to do a warranty on our phones because the old ones are malfunctioning. He said the screen protector is device specific as if it is somehow tied to the device serial number. He tried offering us a 10% discount ($50 × 2 = $100 due). These are the same EXACT phones. Same color and everything. It was a warranty replacement from Verizon.

I called the CORPORATE store in Midvale, UT who advised that was strange and that they would honor the warranty if we brought it to them.

Sad to see this fall in customer service. The original lady knew exactly who we were anytime we came in because my husband works in the plants and is constantly needing his...

I don’t know who put my screen protector on but they did a good job!!! They just got the wrong Zagg. I asked for the rap around (so edge to edge) but they didn’t give that to me. I’m not really sure what I got/paid for but I paid $64.11, so it was pricey compared to what my family has paid. But we’ve always gone there and the customer service is always awesome!!! I’ll be going back at some point to see about getting the right screen protector, but none of my family has really ever had this problem so it’s probably...

Venkat, the associate helping us, was AMAZING!!!!! He was patient, thoughtful, compassionate, knowledgable, and helped us with solutions to fix our problem. We left extremely happy and looking forward to doing business with him again. I highly recommend this kiosk as we also had him clean my daughter’s phone. He was very thorough and it looked brand new when he was done. She has a 12 SE iPhone. Thank you Zagg for hiring an amazing associate like Venkat! Thank you Venkat for being an...