Apple Baybrook — Local services in Houston

Came in and started off ok, was greeted and someone started helping me within 5 minute, the young lady Alexis was so very sweet. She wasn’t able to fully help me So she asked Jose to step in. In the process of trying to help me, he needed a manager approval for further assistance. As he went to the back to find a manager. This gentleman Andre sees me standing off to the side by myself and he asked me if I needed assistance. I told him no thank you that I’ve already been assisted, but thank you. He then proceeds to ask me what my issue was, which is where things turned sour for me. When I told him I didn’t need his help. He asked me what my issue is. It’s all and how you speak to someone every time I’ve come into this particular Apple Store people have been amazing and nice. I personally have never experienced anyone as rude as he because once I started explaining to him Why I was waiting for a manager he proceeds to tell me that no one would be able to help me in that the manager wouldn’t be able to do an exchange or whatever without thoroughly checking things out. Now I can go into more details on how I felt and the reason why I’m even writing this review but that’s just personal opinion and I feel that I am going to keep that away from this particular Location. Now mind you, I already told him that someone was helping me and that I was waiting for an answer from a manager while he decided to take up on himself to tell me that what I was thinking would not be accommodated which he was wrong. Issue one the way he stepped in, and started talking to me after I already told him that I was being assisted. The fact that he was unwilling to even further assist his teammate issue three and this is a biggie how I felt as a customer I felt anxiety, I felt judged, I felt disrespected, I felt insignificant! For me if I ever see him in the store, I would do everything I can to avoid working with him because he should not be on the floor if he cannot have the Customer service that all the rest of his teammates Have shown, and that’s just my Opinion.

With that being said, I ended up making a call to the store itself and a gentleman by the name of Fabian, who was absolutely amazing by far the nicest Technician I’ve met and willing to help. He made me feel hurt, he made me feel seen, he made me feel understood, And he never spoke he of Andre. All he said was I am sorry for that experience and I’ll do my best to help you out from here which he did amazing. If Fabian is on the floor, I highly recommend asking for him because his calm demeanor, soft, spoken voice Automatic provide comfort and when you’re about to spend your money. Particular Apple Store reminds me of put me in the mindset of a Chick-fil-A style customer service and of course there’s always one bad apple, or two but definitely recommend the staff the environment overall great experience when I finally got to speak with a manager Fabian has already taken care of me, and the manager just wanted to verify how I felt and acknowledge how I felt which I thought was super amazing , and reassured the level of customer service that this particular location is wanting to...

I had some issues with my I-phone 6 so I went to the store. Since I did not have an appointment I waited Sunday my only day off 3 1/2 hours with no problem. They replace my Phone so I left happy. The next day my "Brand New never been used" I-Phone 6 started giving me issues so I check the website for an appointment.

There were no appointments the same day so I call the Manager Daryl. He was able to squeeze me the same day, The Genius Bar took my I-phone to the back "Secret Room" and not even 2 minutes they "fix it" I asked the guy : Does my phone have any viruses? because I am having the same issues as my old phone" He said: No Apple does not have viruses it was a hardware issue. So here I am after visiting the store 2 times in the past 2 weeks with a Brand New not working phone I chatted with an online with customer support for support to tell me I AM SORRY you just need to wait for the next available appointment or drive all the way to the Galleria. I live in League City. if you call support you are wasting your time all they do is tell you they are sorry and Dump you back to the store. I have bought at least 7 Iphones for my family the past 5 years and I own a Mac and Ipad.

I am not going to tell you their products are bad because we all know they are the #1 company in the world. But what I can tell you and we all know this that once you buy a product from them you are basically at their mercy or on your own, I feel like when you take your vehicle to the mechanic shop the mechanic reset your check engine light so you think the issue is fixed but is NOT. APPLE has 70 Billion dollars CASH and I am happy for them, But as far as Customer Service they are by far the WORST they TAKE ADVANTAGE OF YOU because there are no one like them in the market.

At this point I am considering going to Samsung and try their products at least I can go check my phone anywhere without an "APPOINTMENT" I am wondering why you can buy a $800 I-phone or a $1,500 MAC or a $500 I-pad anywhere but only Service them at the APPLE STORE. You know why? Because to take your money they will do whatever however whenever online over the phone at wallmart or bestbuy or at any or they THOUSANDS locations in Houston but wait a minute they only have a Handfull of stores to fix them..

I am wondering how many consumer Class Action law suits they have pending. This is not right for consumers that all they do is BUY their products without asking for discounts or Friday Sale or any other SALE.

I know this review is not going to impact them not even 0.0000001 % but I know 1 thing they are who they are because of us WE THE PEOPLE . We are the ones paying them we can control where to buy our next phone or laptop. All it takes 1 person to show the truth to the world about...

The ONLY reason this store is getting 3 stars is because of the outstanding customer service provided by Jaden & Clayton. Without them, I would give less.

I expected more from Apple. There is no sort of organization when it comes in store service, no signs letting customers know whether they’re sitting in the tech support area or other, no queue, greeter, nothing.

We were standing by waiting for the employees to finish with the customers just to ask where to go next and most could not look up. It looked like feeding time at the zoo with multiple customers surrounding one employee so I understand.

I saw one employee go up to a customer and ask “are you John Doe”? and sit down with him so I figured “ok, maybe I need to make an appointment. Let me call the store to do so” which was a bust since the rep on the phone said no appointment was needed, I just “go to the store”😵‍💫

Back to waiting for an employee to become available so we can ask who can help us with a purchase. It should have been the easiest sale to make.

Finally a rep at the tech support area became free and we told him we’re there to shop and how to go about it since the employees are swarmed with customers. He said to go stand by the ipads and someone from sales would come help us.

We waited some more and then saw an employee approach a guy who came in AFTER us. My literal face 😦 Obviously the employee didn’t know, I’m not blaming him. I blame the lack of organization in the store because how else would someone know which customer came first unless there was a way to keep track?

My aunt then started walking around the store and came across Jaden who had just finished with a customer and came to our rescue. He was knowledgable, friendly and enthusiastic which I appreciated because the other employees were popping in and out of the employee door ready to go home. I get that it’s time to clock out (we got there at 7pm on a Thursday, they close at 8pm) but at the very least see what the customer needs and who is still on duty to help before walking away like we’re invisible. That is not how you would want to be treated if the situation were in reverse.

Thankfully Jaden handled it like a pro, he started our transaction, answered questions and then introduced us to Clayton who finished the purchase and setup. Not once did I feel like either of them were rushing us or keeping an eye on the clock. I hope they both get commission from our sales, they absolutely deserve it...