Zales — Local services in Houston

Horrible experience!!!! Discrimination and judged by looks. I went to Zales looking for a birthday present. I started looking around and saw a couple of items that I liked and wanted to see. I stood there waiting for someone to assist. There were 3 employees that day, a gentleman and 2 ladies. The gentleman was with a customer and so was one of the ladies (the Asian lady was with a client) The other lady (white lady) was putting up some jewelry so I thought she couldn’t assist so she wouldn’t leave the inventory unattended. The lady arranging inventory knew I was there because we made eye contact several times. But not once did she ask if I needed help. So I’m still waiting it’s been about 15 minutes a white customer walks in and the white lady that was putting up the jewelry stopped what she was doing and proceeded to ask him how can I help you and he replied I’m just looking but she followed him and did not leave his side to make sure she helped him properly. I stood there surprised. At the same time this happened the other lady, the Asian lady, becomes available and a white couple walks in and I’m still standing there waiting for assistance. The Asian lady proceeded to help the couple and at this point I felt ignored. The other worked the gentleman that was still assisting the customer must have noticed what happened because he told me I will be right with you and I replied ok thank you. (He was still busy helping the customer). The white lady then had the audacity to ask me “oh did you need help” and I replied I will wait for the gentleman because he’s the only who acknowledged me. I felt judged and discriminated against. I cried that day!!! Oh and I ended up buying a gold necklace and a watch. This was not a money issue, I was judged by the way I look and the way I was dressed. This was a horrible experience. I hope this doesn’t happen to anyone else because it’s a horrible feeling. And I am a...

I have purchased several pieces of jewelry. With every 6 month check, I have had to turn in my wedding ring for missing diamonds as well as replace my necklace twice. We finally upgraded my wedding ring to hopefully have a ring that I do not have to turn in every 6 months. When I came in, they kept asking me if that was my correct number asking maybe it was under my husband’s. I stated yes that is my number. Then she stated you purchased another ring, I stated yes we upgraded my wedding ring and she replied I don’t see it. Let me go talk to manager to which they started whispering and looking at me. I started panicking that they had no record of me turning in my wedding ring nor that a new one had been selected. My stomach knotted up and I was ready to cry. Manager looks again, asking the same questions. I was so upset. Finally they called over the sales person who handled the upgrade. She told me it is showing that it was picked up, she found it in the drawer. It had come in on the 9th but I never received a phone call. It showed someone called me. I told her no. I came in on 16th to check since I had not received a call. The manager had just walked away, no apologies for how I was treated and how the ball was dropped with lack of communication. I regret getting my wedding ring here and will not be purchasing any...

I have been a customer with zales for many years. I have always had wonderful experiences, purchasing rings and diamonds from them with a great help of Yi. She is a fantastic person, she makes you feel at home and somebody you can trust. She’s extremely sweet and patient. I have also have had not so good experiences With the help of Mumuda, The first time that I worked with her She took commission from Yi After she had ordered the wedding band. This last interaction around New Year’s. I was in the market to buy a new ring. Mumuda Was very pushy. I wanted to double check my credit limit a the amount that I had. Mumuda Then ran my credit for the full amount Of the ring Instead of asking for the difference. Before She asked for the full amount she asked for a decrease, which Red flagged my account. I was denied At that moment in time, which was a shock to me. She not only mess up my credit by red flag in my account for asking for a decrease, then immediate increase for The full amount. She also embarrassed me in front of multiple customers by loudly saying sorry you got denied.. Months later, I went back to Yi. Yi fixed everything and I got the most...