Pandora Jewelry — Local services in Humble

Bad customer service!! The first time I went on 10/22/23 I noticed that they took a little while to approach me and they were not busy, 2 workers were just standing by the register, one of them looked at me and didn’t come towards me until I stopped and stared at the person who was actually helping another customer. I ended up buying a (gift) necklace and a ring for a little over $320 and left. I went back with the person I gifted on 10/30/23 because the ring was a little large for her and wanted to make it smaller. We get there and this color lady (I don’t know her name) asks how can she help us, we explained the reason we were there and she kindly showed us another ring, then she goes and asks who I believe was the manager her name is Ashley I’m not sure what she asked her but then Ashley asked me do you have the receipt? Which I didn’t at the time but I had it home, I said I paid with card, are you able to look up the transaction? She used my email and found it immediately, she grabbed the ring, looked at it and asked us did you wear it? I said yes, (of course she wore it the first time to try it on!) And she replied well I’m going to change it by courtesy but next time if you want to change it don’t wear it”? I said ok. Anyway they ended up not having a smaller size in this style and Ashley said you can get another one, or go to another store to change it, we didn’t want another style because that ring matched the necklace, so we asked her which is the closest pandora? She said I believe the one in woodlands, I said oh is to far from me, can you have it deliver here? She said oh no we can’t do that, I said ok, can I wait and order a smaller size here in this store because woodlands is far from me and she said yes but I’m not sure when we’ll get it, she said is because we get a bunch of stuff and we never know what we’re getting! I was like what!? At this point I felt she didn’t help, she had an attitude since the time she asked for the receipt and I didn’t have it, the person who initially was helping us was standing there but didn’t say a word. I thought she could probably call the woodlands store and make sure they had the ring before just sending me there!! I ended up asking for my money back, and she still with bad attitude said ok, I asked her do you need the receipt? I have it home I can bring it, she said no I don’t need it I see everything here (on the tablet)! (First she needed it now she don’t). She returned my money and I asked her to write here name on the receipt and told her YOU have really bad customer service and she just stood there now she smiled and asked me what did I do?… WELL you didn’t...

UPDATE 7/8/2023: The store manager, Angela Hanson, is truly a gem. She called me to speak about the horrible experience I had at her store and then offered her assistance to rectify the situation. I went into the store and her grace and attitude was just an amazing in person as it was over the phone. She listened to my concern, apologized on behalf of the sales associate, and fixed the issue right away. She exchanged my charm, cleaned my bracelets and charms, and even gave me her personal cell number!! She cares about her customers and her stores reputation! I plan to shop for another bracelet in the very near future and will def be back to this location!

I just had THEE WORST experience I’ve ever had at this pandora. Firstly, they don’t have a working phone number! Secondly, I waited about 30 minutes to be acknowledged. The salesperson, Leslie, looked directly at me several times and never greeted me to say - welcome, I’ll be with you, I’m busy… leave me alone, nothing! - Thirdly, I asked Leslie to clean my bracelet and she cleaned it with dish soap! This was not told to me beforehand.

Originally I visited this store to exchange a broken charm. I was told by another location that I should be able to exchange it. After waiting all that time Leslie told me I couldn’t exchange it. Thereafter, I explained I tried calling this this location and it went to voicemail but the other location stated it shouldn’t be a problem. Leslie laughs and says “you should call that location back and go off on them” and proceeds demonstrating how I should make the phone call! This was extremely unprofessional. I asked her for a manager to possibly work something out about my charm but the manager never came to speak with me although she was in the room the entire time.

I doubt I’ll be spending my money at this location ever. They have left a bad taste...

I've been to this Pandora store twice in the past month even though it is over an hour away from me. The customer service that I have received at this store is above and beyond the ones in the previous store.

FIRST EXPERIENCE

I came in to trade in a last chance bracelet that I had gotten for my birthday for a different size since this one was too small after going to the The Woodlands location and trading in my big one. They did it so promptly and even gave me a receipt for the proof of trade which the The Woodlands store has failed to do multiple times. I was so happy with the service of the manager and the staff, I ended up making the charm purchase that I have been meaning for a really long time.

SECOND EXPERIENCE

We went to this store on Monday (May 13, 2019), to replace the mothers day promotion bangle that I had purchased for my mom for a smaller one. The manager we had talked on the phone said she would be able to replace it with the heart one since they didn't have the promotional one anymore. When I arrived at the store, they didn't have the heart one, but they did have the promotional one. In the end, that worked out for us anyway because that was the one I had initially gotten in the promotion.

OVERALL, the customer service of this particular store is amazing and I am looking forward to coming back to make a...