The Home Depot — Local services in Humble

Today is June 22nd. ON June 14th. While at the store, I purchased one of the gazebos that was in display with price tag of $979.00. First the associate had difficulty trying to do the transactions in the system, she proceded to call another associate who helped her by restarting the whole purchase again. The associate also assured us there were more than the one in display ( packaged). After approx 35 mins of trying to do the purchase I walked out of the store thinking I was going to have a gazebo at home today since it was the day it supposed to be delivered. Today I got a call at 1910 hrs with somebody from the store's costumer service dept telling me that BY MISTAKE, BOTH of the associates made a mistake and the gazebo not only won't be delivered today because IT HAS NO DELIVER OPTION but also that the only gacebo they have to offer is the one on display. I asked him to speak to the manager and JERID, the manager ( as he identified himself) told me that. due to a mistake of that associate a mistake was made, that he could offer me a 10% discount for the mistake if I was willing to take the gazebo that was on display, that the gazebo, after getting dismantled I was going to be able to pick it up without any type packaging in any way . He added he would train that associate better for next time ( which as a client I agree and appreciate because is not fair to neither the costumer nor the associate to place somebody without the necessary training to handle costumer credit cards's information nor sensitive demographic information), i told him he not only needed more training for that particular associate but for than her because he was assisted by another one as well. I asked him for his name and a corporate's number. He continued to give me his name, and with a sarcastic tone he repeated "JAREDDDD" ( at this time I don't even now if I spelled right but really don't care). I told him I knew I had an accent and I own it, BUT I can make myself clear while speaking to the corporate when I get in touch with them, and I will make sure I am heard in any way possible. I really don't know how the person on the other side of the line looks like on the outside, but our conversation JARED is not the sweetest apple in the tree. I've never made anything about race nor I am doing it now. I want to think his sarcastic tone is just innate in him, if that is the case then he should rethink his interactions with others. After I told him I could make myself clear he replied it was not about making a problem a racial thing ( I wasn't even thinking about that) but since he brought it to the table I take this opportunity to say I will never make anything a racial issue because, in this case he needs as many purchases as possible to make his store a success. He makes me think he was profiling me, for him to use that sarcastic tone when repeating his name and then changing it after I said I could make myself clear even tho I had an accent. I will place a formal complaint with corporate and continue to post updates and make this public everywhere I can for others to be aware of the manager JAREDDDDD at the Home Depot in Humble. ONE QUESTION COMES TO MY HEAD. I WAS ASSURED THERE WAS MORE THAN ONE FOR SALE AND NOW THE MANAGER STATING THE OPOSITE DURING OUR CONVERSATION. IS...

I can honestly say that today was my last day shopping at this Home Depot. My dad and I went in 12/23/22 around 4pm to get a shelf holder. There were 3 employees standing around talking (2 males and 1 female). My dad says “excuse me” and proceeded to inquire about the item location and had shown them what he was looking for. The taller gentleman said that might be in isle 11, but also my dad was explaining to him what exactly he needed. The shorter older man looked at my dad and continued on with his conversation and the taller man began to engage with him, like my dad wasn’t even there. We were looking confused because we didn’t know if he was talking to us or what. The young lady said, “ let me take you over there “ This actually made me upset because if a customer is asking for assistance, why would you continue on the clock to engage in your personal conversation at that moment. Unfortunately, I did not get their names which normally I would do, but I was just too perplexed on what just happened. No, the store was not busy, no they were not assisting another costumer and no they were not concerned on even assisting us (only the woman assisted). Now, Home Depot I’m sure you do not want people on the clock engaging in their own personal conversations when a customer asks for assistance on where an item may be located. I’m sure you don’t want customers to leave the store feeling like they are better off driving to a further location due to your employees not offering their customer service. If I’m spending my hard earned money at a store, I want excellent customer service and not just pointing on where an item is. If you want help, do not come here just go to another hardware store. This is not the first piss poor customer service that I have encountered at this location as well. I don’t care for excuses on why they did what they did, give results. Everyone needs to take a customer service training and possibly act out a few real life scenarios. Invest in customer service videos, in live training or something. Nobody has time to deal with people not wanting to work but only wants to...

Minus one star. I do not visit Home Depots Main store space but I do frequent the garden center/nursery as I rather enjoy the art of gardening and adding houseplants to my urban jungle. Monday afternoon I did a quick online search for a pūr water under the sink triple filter replacement and my local Home Depot store showed the exact model 'in stock'. I drove to the Humble location to purchase the product and could not find one a n y w h e r e. Isle 8 is shown as the location of the filter. Nope. I walked around in search of an employee to assist me in finding what I needed and the one woman I made eye contact with (you know who you are in the floral shirt, light beige khakis and orange vest speaking loudly, cackling, 'kee-kee-ing' and giggling) began speed walking in the opposite direction after I kindly motioned to her for a helping hand. Mind you, reader, this was my Very First Visit Inside The Main Store and I was Blatantly Ignored by a shameless employee. Many other customers also needed help and suddenly a pattern emerged. The Employees scattered liked roaches as I or any other patron were in sight or making our way to approach them. Then came Mr.Terry (In isle 8!) a generous man who was clearly overwhelmed by the long line of customers so I waited my turn until an angry gentleman's request took him away from ALL of US in waiting. I gave up and made my way to customer service where the young lady went online and located my desired filter then redirected me to isle 26 and told me that she would page an employee to assist me there. I waited...I waited...I w a i t e d some more. I get it, maybe she didn't page anyone at all. I slowly perused the back end of the store while also in search of said employee and saw no one. What I did see was CHAOS. I took snapshots and attached the photos to this review. Danger around every corner and down every isle. Home Depots Main Store is not for me. I left the store with an hour wasted, a terrible first impression of the staff and no pūr water filter. I do not recommend. I DO...