Sutherlin Subaru Huntington Beach — Local services in Huntington Beach

I would not ever go to McKenna Subaru again. I went there to buy out my lease after I initially leased in another state and had nothing but problems. Right off the bat, they were trying to sell me. Had I not gotten my dad involved, I would have paid an extra $6,000-7,500 more than I needed to with the random things they were explaining I’d “need”. It took over 4 hours to buy out my lease. It didn’t even take that long to get the lease initially.

Next, I was told I needed to bring it in for inspection the following Monday. So I did. I was never told that I’d HAVE to fix the things they “find wrong”. I got the text about the RECCOMENDATIONS and kindly texted that I would like to decline and I’d be on my way to pick up the car since I could do all that at home. To my surprise, they wouldn’t allow me to pick up my car saying “they couldn’t sell me an unsafe car” and that I’d need to pay the $1900 for repairs. (On things that aren’t major and I could do at home for $300 tops). The car was already sold to me and already in my name. They sure weren’t concerned about safety when they got a payday that Saturday upon my buyout. It took sending my dad up there 2 days later to get them to give me my car back. April was decently nice he said but at one point she said they could just void the deal if I wanted to. The deal was already done. I own the car, it’s mine and that’s why we were fighting for my car to be returned to me. As the owner, I have the right to decide what they do and don’t do to my car.

Upon my arrival to pick up my car, and returning the rental, from the moment I walked in they were all beyond rude. I understand they were frustrated that I would not do “repairs” there but that gave them no right to treat me like that. But then it got worse… there was scratches on the front bumper of the rental. I was subsequently treated as if I had crashed the car and not told them and Nicole Perry in the service area was beyond rude to me, going as far as taking MY keys from me and talking to me beyond rude accusing me of causing damage to the car. I thought that Andi, the woman who gave me the car, had taken pictures prior to getting the rental, so I asked her to pull up the pictures so we could prove it wasn’t me. She informed me that she did not take any pictures (even though April, the manager said they’re supposed to) and usually they do a walk around with them and the person renting. That never happened. So, I asked her if she had done a walk around herself to which she responded, no she hadn’t. She said she could pull the footage and I said please do. I know I didn’t cause this damage and if I had, I’d have enough of a conscience to let them know and get my insurance involved. She pulled the footage looked at it for a few seconds and quickly claimed she “couldn’t tell” so they would let me go. Obviously I should have taken my own photos prior to leaving and will do that anytime i rent anything, going forward. But for a company who is “so customer focused”, I didn’t expect this to happen.

In conclusion, the way I was treated at McKenna, from being treated like $$$ when i went to buy out my lease, to being jipped out of $1000 on an inspection that could take them 2 hours, to being treated like a criminal who had a hit and run is disgusting. Nicole was beyond rude and I hope she never treats a customer in that manner again and never accuses them of something with zero proof that they did it. I have texted the owner twice now, as he claims relationships with customers are most important. I’d love the chance to speak directly with him about the way his team behaves but I’ve gotten no response. I will never return to McKenna and will take my business elsewhere from this point forward and I’d encourage you to do the same. All I had was headache after headache and them trying to cheat their way to more money time after time. The only one good thing I’d say is that Danny in finance was kind, and really tried to help me out with things when it came to getting an...

I got a service on my 2021 Forester Sport. It was an oil change in the amount of $143.53 with $10 discount. My experience on this service was annoyed, pressured, and surprised. It was the worst experience I ever had for services on all my cars in more than 40 years. I am not sure I would come back for another service at this place.

1. Annoyed: a. I got more than 10 emails for reminders or offerings before I made an appointment for the service. b. Also, I got more than 5 texts for reminders. c. I sure don’t need this many reminding emails and texts. d. Then I got 5 emails and 4 texts after the service. Why do I need this many emails and texts? e. I got another email for Recall Check and another appointment. I would think it is not necessary since I just got a service. Do I need to come for this again? f. I felt they have been testing my memory and/or intelligence. I don’t think I need this many reminders and sales pitch. g. It appears that they have been over communicated. I would recommend eliminating most of these unnecessary and annoying communications.

2. Pressured: a. I was recommended to perform 4 additional services in the amount of $1,564.11 when I went for an oil change. They were Brake Fluid, Differential Oil, Transmission Fluid, Fuel Service. I believe I got when I serviced 30K services. Why do I need all of them at 48K? b. I was recommended to perform replacement of rear brake pad as well when I got an oil change a few months back at 42K. But I was not reminded this time. c. Why did they recommend these very expensive services? Are they required by Subaru? d. Brake Fluid – it is required to replace every 30K miles per Subaru. I believe I did when I got the 30K service. Why do I need another at 42K and 48K? e. Differential Oil – It is required every 60K miles per Subaru. Why do I need at 42K and 48K? f. Transmission Oil – It is required for inspection every 36K per Subaru. Why do I need to replace at 42K and 48K? g. Fuel System - It is required for inspection every 30K per Subaru. Why do I need at 42K and 48K? h. Rear Brake Pad – It was recommended on 42K service but not on 48K. I found out that it is recommended when there is noise per Subaru. Why did I need at 42K but at 48K when there was no noise?

3. Surprised: a. I was shocked when I received the invoice. I was charged $143.53 for the oil change. b. It was 45% increase for $96.77 that I was charged a few months ago for same service. c. In addition, I was charged additional 3% for credit card. It has been very rare that I have charged for a credit surcharge.

I have been very disappointed with my experiences at this place. I returned to this place for 48K service after I experienced unsatisfactory service at another dealer closer to my house. It is much closer and convenient to go the other dealer, but I returned better service. But I was totally wrong when I felt I was dealing with some of car rental companies asking for much higher rates due to demands and keeping recommend for additional insurance when I was covered by my insurance and credit cards. I would prefer looking for independent service company for next service after these...

DON’T EVEN GO ON THEIR WEBSITE FROM YOUR PHONE

More on that in a minute. Real simple, the house is an entrepreneur/global biz development person and a senior level HR person. Biz Dev's father retired from a career selling, mostly cars, the last 20 years were Subaru at a high volume dealership in the NE. Suffice it to say, not the first rodeo for us as we drove our 2019 Subaru Crosstrek plug-in hybrid to the dealership, already annoyed by their stunt from the morning but still wanting to see the new all electric Solera.

What happened earlier in the day, James? Thanks for asking. I called the dealer just to confirm they had the vehicle on the ground, nothing more. Many dealerships claimed to have them but they were all “in transit”. They confirmed they had 2. Easy to take a quick look. Knowing we were not going to buy and knowing there was nothing putting us in the ballpark, not wanting to waste anyone’s time so left it at that.

About an hour later I was walking my dog around the neighborhood, phone rings. It’s a very over the top football bat of a script reader that cannot understand why I am incensed that she has called me, asked my name and tried to close me for an appointment all the while I am saying “no” to her. I never gave them my name or number, I guess that is the disclaimer they “mention” when you call but you really can’t opt out of it, but that’s nada compared to the web dealio.

McKenna has a bunch of dealerships, I went on their website to make sure I had the correct location as my friend was driving us there. Some desperate bottom feeder rep sent me a GOSH DAMN TEXT MESSAGE a few minutes later. I was on their website for a minute MAX, gave no info. Her text did not address me by name but sure had typos. Pretty sure that’s not legal and I am looking into it. I’m sure there's a class action on the horizon. Won’t be my doing, this is the most time I will waste on them.

I am sure any of the other Subaru dealerships in the OC would love to provide the level of service my father gave his customers, a level of professionalism the industry sorely lacks. Shame because the rep we talked to at McKenna wasn’t ½ bad but I got home and filled the tub with Purell just the SOP of the dealer…

Bottom line for me they are 100% a...