Verizon — Local services in Huntington Park

As much I rate leaving this review mainly with the store is located. They really need to trained and not be dishonest to there customers. Every time we would come here the sale person either would straight up lie about sales or even know a clue what they’re doing. Last year in 2022 salesman Diego sold us accessories that were suppose to be on sale when we trade in our phones. Not only that but told us the life time warranty for a tempered screen. If damaged we can go to any Verizon store location to get it replaced. We saw our bill was charging us full price for the items. We made a complain. But wouldn’t give us anything or help us for it for an error they did. Yesterday I went in about the tempered screen and they said they wouldn’t do the change that I needed to go to a third party. This is where I have an issue. The salesperson they have should be be honest and told us ahead of time. Only reason I even got it was because they guaranteed I can just changed if. They need to not be dishonest to the customer who they’re selling too. But it seems they care for only getting sales by commissions and making a sale. When I went to ask for the manager. They told me to buy the tempered screen again but would give me 10% off for it ? What the hell is that ?! This location needs to do better. Stop being so dishonest just to...

I went to this Verizon on 10/9/18 to get a mobile hotspot. I was helped by the sales associate Diego. He told me the unlimited data for mobile hotspot capped at around 90gb for $100 a month. He asked for my social security number. I gave it to them then without my knowledge they made a hard pull on my credit score. I asked Diego what was up with that and he informed me that it was a soft pull. Which I later come to find that it read as a hard inquiry on my credit report!!!!!! He blatantly lied about the credit pull and didn’t even ask to pull my credit prior to doing so!!!!!!! And on top of that I looked at my plan and the monthly billing was $80 a month and when I asked him after paying for the set up he said they changed it and the data is 75gb before it slows every month. He never informed me of any of this prior to checking my credit, signing me up and charging my card. This is completely underhanded shady behavior!!!!!!!

I don’t know where Diego got any of these numbers but I found that the unlimited data plan is $80 per month capping at 15gb then slowing down afterwards. A fifth of what he told me the plan...

I went to the store to tried to get help to backup some data. The guy Christopher helped me and asked for my cell number and my license, then I didn't understand why he took a picture on both sides of my license. Then he told me that he couldn't spend time with that app, so he didn't help me with my issues. Later on I found out that he put an extra line in my account, he signed me up for a new line that I never asked him... without telling me or explained to me. He is a dishonest just to make a buck, because he took advantage of the customers doing that. I had to call to removed the extra line he put in my account...he made a fraudulent charges he's completely dishonest. My family, friends and I, will make sure to stay away from this store. CHRISTOPHER is very dishonest with the customers adding services that we didn't asked for.

It looks like that he cares for only getting sales by commissions and making sales in customers like me without authorization. For real he likes to take advantage of the customers.

I'm very disappointed!! Don't come to this store. REALLY BAD...