Gamers Grove — Local services in Huntsville

I ordered three Pokémon Celebrations, elite trainer boxes from this store, I live in NY, but they were the best prices I could find online, out of my first order that came I got some really good pulls, and the first two boxes were shipped out by the next morning from when I ordered, and two days later after I'd ordered the third it shipped, there was a discrepancy I had about the third box being shipped because it was a separate order, and they responded almost immediately and assured me it would be shipped out the day following my order(which it was). If I lived local to this place I would frequent them without a doubt, they had more reasonable prices than most, and were very prompt with responding to any customer service needs of mine. The first two boxes had a manufacturing issue and my promos were left out(an issue the Pokemon company recognizes) and Gamers Grove immediately emailed me the support link and explained the issue, I was able to make a support ticket with Pokémon and my promos will be on the way soon. They were attentive and responsive to both questions I had and I feel valued as a customer, their care reflects their appreciation for my business! If you're from the area definitely support this place instead of places like Target or Walmart, I know I definitely will be in the future! Heres a few pics of my favorite pulls from the two celebrations boxes i've...

I do not write this review for the store itself. The guy Stuart or Stewart is the reason for this review. I have been coming and doing business here the last 8 years. I’ve spent thousands of dollars here because I truly like Todd and Chelsea and there was no one else I wanted to give business to. Yesterday showed me a whole different side. This has been multiple times with in the last six months I’ve gone up there to buy cards or product. Stewart or however he spells it has had a constant attitude. And yesterday was the final straw. I came to buy a pre release box for edge of eternities. I have my son and work. So I wouldn’t be able to make the pre release unfortunately. So I wanted to just buy a pre release kit and move on. Multiple times I was denied. Even after explaining. He then told me if I’d enter the event that he would sell me one. So I said if I buy the kit I won’t be able to attend the pre release can I just get my box? With attitude and just pure rudeness he said “I’m not going to let you do that either”. I was annoyed and just over the situation. I love the owners and the store, but an experience like that will be making me take my business elsewhere. Sad to see it happen in a small town. Good luck to the grove, but y’all need to take a look in to this behavior. And speaking with others having the same experience with this same individual I know it’s not...

Went in and the owner greeted me as I entered welcoming me to the place. I had a few questions about some product and he immediately went right to where it was and asked if I wanted to buy it. I said I wanted to look around and the owner took the time to walk me around the whole store and tell me what he sold what he had, Never at any game store had an owner gone out of his his way to show me everything and what’s interesting and what to buy. He knew every inch of the store and what everyone liked from board games to card games to some other stuff I don’t even remember. Proud business owner, and very considerate staff. I will be attending their weekly events from this point on for their rewards. P.S. there are some things that have a high price on them that if you talk with Todd and let him do a tour, he will let you know that he’ll give you a good price as well, but don’t push for this. Let it happen. Todd is a very nice guy, but all business as well. But more than that, a very kind man kind man who does care about the people...