Kroger — Local services in Huntsville

I’ve had positive experiences with the curbside pick up, this review is for a delivery experience and the subsequent customer service. DO NOT USE DELIVERY SERVICE unless you are okay with having to wait the better part of a month for your money to be refunded when the delivery driver steals your groceries. I placed a delivery order after prompting in the app and the delivery driver decided to keep my groceries. The delivery driver is not a Kroger employee so I do not blame Kroger for that. What I do not understand is how we are now three weeks after when I placed my order and I still don’t have my refund. The expectation was set by Kroger that I would have my refund in 7-10 business days. It turns out that the 7-10 business day counter starts after accounting approved the refund and it took them 10 business days to approve the refund. It also took my 5 separate calls to customer service to finally get an accurate answer about where my money was. At the time of this review I still haven’t received my refund for an order that was placed on January 30th. Customer service set the expectation that I probably won’t have it until the 24th of February and say there’s nothing that can be done to expedite the process and that this is acceptable...

The store is nicely stocked and generally clean; usually easy enough to find ad items in stock. Pharmacy: can't keep good people in there. Constantly don't have refills ready when phone alert goes out and says ready for pick-up. Waste of gas and time, that. Also have referred us to other local pharmacies (like cvs @ Target, or the Conroe Kroger pharmacy) and I don't need to say how annoying that is. Produce: usually pretty good shape, but don't like to see the stock people dropping tomatoes or other easily bruised fruits from 12-18 inches to fill the bins. And, MOLDY fruit. Man, just take a minute and pull that nasty, over-ripened fruit out of the for sale bins. Clamshells full of mushy, blackening strawberries is not at all enticing. I'll walk away from the entire batch if I see that and go buy it at HEB or Walmart first. Now, they have great clearance bargains: meats, canned goods, markdowns etc. Always fun to go treasure hunting. Breads: the Cottage bread makes the BEST french toast, and we live and breathe for the rustic Onion bread! Awesomeness...

Place is getting worse. It's 8:04 am, practically ZERO customers at the checkout. Three staff members standing around and chatting by the cashiers. ALL self checkouts were closed but one scan and go. Female staff even told us to do that while they all continued their group chat while ONE cashier remained open (with that particular cashier, Maggie, also involved in their group chat). We asked if that cashier was opened(no.12) and was told it was, with Maggie reluctantly strolling to it. After scanning the items, she didn't even bother to bag them. They were all strewn over the end of the cashier. After the transaction was completed, she looked blankly up into the sky and we had to ask if they Kroger still bagged groceries? She said yes and finally bagged them, leaving out our four coke bottles unbagged. All i can say is that we are so glad cashier jobs will be redundant. People get paid to go to chat at work and we are paying more for NOTHING(normally we pay more...