Dollar Tree — Local services in Huntsville

The Huntsville Dollar Tree does everything right-almost.

They are smartly located in a retail area filled with a variety of stores and restaurants. There’s rows of parking right in front of the store.

There’s curb appeal. This Dollar Tree looks good from the outside. Their sign looks clean. Posters are attached to clean windows advertising select items.

Inside the store, everything is remarkably clean and well organized. You can tell effort has been put forth.

The employee at checkout was quick, friendly, and efficient. Very pleasant even when there was a long line.

This leads me to the reason for a 4 star rating and not a 5. Staffing relative to customers. The store was busy. The only employee I saw was the person working checkout.

She was very fast, but one human can only do so much! As I was purchasing my items, there were 8 people in line behind me. She had called for backup twice and yet she was still alone.

Despite that and the presence of such a line, she never lost her friendly courteous manner.

I realize the cost of labor is the most easily controlled cost, but don’t harm your business by not being able to properly serve them.

Other than that, this Dollar Tree location is top notch. My experience was...

Not the first time that I have encountered rude or no customer service. Today though was not the day. If it wasn’t for customers, you wouldn’t have a job. Telling a customer “ you gonna have to wait until we get to the item “, is not cool. All they had to do is move 3 boxes, so I could have purchased the whole case. But they said I’d have to wait. Wait for what?! While you standing here telling me this, you easily could’ve just...

I think perhaps new hire trainees are purposefully trained to check out slowly, allow the line of customers to stack up with only ONE clerk checking. That would not be so bad if the store was neatly organized and the floors free of clutter; at least then one would assume the other workers are working tirelessly keeping the store neat while ONE single clerk is doing the checking while the line of...