Society Salon — Local services in Huntsville

RESPONSE: My husband had an appointment on 2/22. With each appointment we set up the next one before leaving. Why would I schedule an appointment for 3/28 and cancel it the same day? If I recall correctly, when setting up for his next appointment on 2/22, they originally scheduled him for 3/28. However, we decided (with Kelly while we were still working on the appointment date) that 4/4 would be better. Which would explain the 3/28 cancellation on 2/22. Obviously, the 4/4 appointment never got saved in the system. I'm not sure what you are referring to as far as the profanity. I never spoke one curse word to the young girl and was never rude to her. I believe my husband said a** as were walking out the door, but he wasn't even directing that at her. I even asked the girl if Kelly was there thinking she would offer to go speak with her. She never once offered any kind of help. She just sat there dumbfounded. This whole thing could have been easily handled with better customer service, but instead, this is how we are treated. At least we know now how you really feel about your customers.

My husband has been going here for at least 2 years now. He never missed or cancelled an appointment. After the way he was treated tonight he won't be back. Everyone BEWARE b/c they will just cancel your appointment at whim. When you show up for your scheduled appointment they will claim you don't have one and then will claim you cancelled it on such and such date. He nor I ever cancelled his appointment. I also know he is not the first person for which this has happened. The customer service at the front desk is non-existent. Do yourself a favor and...

I scheduled an appointment for my wife to have her hair highlighted and cut after I visited the salon myself for a cut and I thought the stylist did a good job. However, when I went to pay for the services, it was $346.88. I purchased shampoo, which should have been $30 so subtract that from the total. But more than $300? That’s insane. I didn’t receive a receipt so I went on the purchase history to see what could have been so expensive given the highlights are listed as $122 and the haircut is $56 on the website. I’ve listed all of the “add-ons” that I neither scheduled nor were these additions discussed with an amount.

Glaze (Add-on) Quantity: 1 - add-on was $43?

Vish Additional Product Use Quantity: 1 - the scheme

Shadow Root Quantity: 1  - no clue what this is?

Brazilian Bond Builder Quantity: 1 - bond builder? Never discussed.

Brazilian Bond Builder Extra Pump Quantity: 4 - each extra pump was $5 = $20, not discussed

I researched the “Vish”; honestly, it sounds like a pyramid scheme that has zero transparency for the customer. There’s no need for the owner to respond in an attempt to “explain” away our experience as I’ve seen in other condescending responses from other reviewers. We don’t have an issue with the salon having add-ons, but the add-ons should be discussed transparently. I’ve never seen this type of shadiness. Also, you all know exactly what you are doing, I’m sure everyone goes through a training course on the secret add-ons. If you want to run a legitimate business that you can be proud of, then you should be...

Left less than satisfied originally, but when I brought my concerns to their attention they were quick to go above and beyond to do all they could to get me back in and make sure I was taken care of and leaving happy. The staff is always polite, which is definitely a fear when bringing a problem to light…. But not once did they have even a hint of an attitude about anything. It was such a relief and incredibly refreshing especially in today’s world where customer service is apparently a dead concept lost on so many… definitely pleased overall. McKenna was great, thorough, took her time, and made sure everything was done correct and with a precision that was quite impressive- color match champ- purposeful and very clean sectioning- and she certainly had herself over extended to accommodate fitting me in her schedule and never once even mentioned it….and no doubt even I would’ve been visibly frustrated over it if I was her….not once was she anything less than pleasant. No corner cut for the sake of time-we were the literal last ones out one night and I think I might’ve robbed her of her lunch break the following day….So she’s a god send. Her ability to shine did not go unnoticed. Everyone went above and beyond to take care of me and I can’t thank them enough!!! You’re in good hands here- if you are on the fence, do yourself a favor and just book the appointment! You...