NAPA Auto Parts - Tink's Superior Auto Parts — Local services in Hurricane

I ordered a long block engine after the motor in my car went bad while traveling through Hurricane/St George. The Napa engine came a few weeks later and was sent to mechanic shop for install. the shop was not able to get the engine to run right and finally figured out Napa had sent a bad engine. I had travelled thousands of miles back to st george to get the car and was eventually told by shop they just could not remedy the defect and needed another new motor. Napa initially said they'd get another engine. but would only reimburse mechanics bill at $50/hr. standard mechanic rate in St George is about $120 to $130. So they were basically telling me i had to pay over $1000 more in labor bill to shop that were incurred only because of their defective engine. If that were not bad enough, now its been more than two months since this problem happened and I cannot get napa to answer phone messages or emails on the issue of even when the engine will be arriving at their store. I figured to at least get a non defective engine installed and later deal with their unwillingness to cover the labor costs to remedy their defective engine. But as of now, they are not communicating anything to me or the shop. Perhaps they think that since I am not living in the area, there is little I can do to them. they would be very much mistaken. this review is just the first of many unpleasant things that unfortunately, i will have to be doing. They and their defective engine have cost me several thousand dollars in expenses and they are not standing behind what they sell at their store. So I will be fighting...

First of all, NAPA Auto Parts is the best of the best without question, the quality of their parts and the expertise of their staff are second to none. The Tinks group in Southern Utah has taken it to another level so I don’t even mess around with the other parts stores.

On top of all this, Skyler at the Tinks NAPA in Hurricane Utah completely saved my day. I called Tinks for a specialty battery on a Saturday and although the store closet to me didn’t have one he told me their Hurricane store inventory showed one in stock. I called Hurricane and Skyler quickly said “let me put my hands on it”, he confirmed the battery was there and held it for me. I drove over to Hurricane and Skyler helped me confirm my battery was the issue. He then gave me some baking soda and water to help neutralize the acid that was leaking from my bad battery offered me to use some tools and rags. He treated me like a friend and I appreciate that.

It was 115 degrees outside, I needed my car and Skyler made sure I was good to go. This is why I only use NAPA and why I will drive 20 miles out of my way to deal with Skyler and the Tinks NAPA group. I frequent other Tinks stores from Beaver Utah to St George and they are all outstanding.

Thanks Skyler, I appreciate your outstanding customer service, I hope I can pay someone back...

This review is for Ryan who helped me tremendously. I was having bad leak of engine oil but already en route for a very long trip. He didn't just sell me the correct engine oil. Even their policy is they can't touch or assist. But he stand by me show me exactly what to do and what to look for and how to test. It was real good life lesson foe someone who doesn't understand sprinter that much. He is also a school teacher calm and great at presentation tl make sure I understand clearly. I was a teacher myself can surly appreciated it. With his help I was able to finished the trip everyone home safely saved a toll burned up engine and miserable long hours of downtime. Now the van is in the shop everyone is safe and happy....