Armstrong McCall — Local services in Hurst

One of your employees, an older women, who worked today around 5pm was exceptionally disrespectful to my family when my sister, a hair student with her permit, asked her if she could look her up in the system. She informed my sister that only licensed stylists were in the system and my sister then mentioned that she was in the system as someone had put her in it elsewhere. This was when the lady did a complete 180 and started interrogating her asking her which one she was in the system at and when my sister said she didn’t know, because she truly doesn’t know which location, the lady caught the most unbelievably rude and disrespectful attitude and told her “yes you do you just don’t want to say” and continued to give us attitude while we shopped. We will NOT be returning to this location. This is not our first encounter with this Karen of...

Came out to this location for a continuing Ed class. Meet with attitude from the moment I walked in ? Drove over 30 mins to take the class. After the class I checked the store out which was clean and they had nice product selection. Ended up looking at a Goldwell swatch book and a employee walked up and took it out of my hands ? I was shocked at how rude the older woman was and at one point in the conversation, I was asked “ are you even a working stylist ? “ Needless to say I would never step foot back in this location again. Stellar customer service. And for the record, yes, I’m a working stylist in Dallas, independent for nearly 5 years, trained in New York and LA and make nearly 6 figures....

Worse service ever , I am a student and I always go to the one by my academy but it happens that I stop in this one in my way home , there’s 2 old ladies working they were rude from beginning to the end of my transaction and I can see the different treatment between me as Hispanic and the white people that was there at the moment, it was a girl behind me that look white as soon the other lady hear her Hispanic last name her attitude change right away , I am sorry but I am beyond upset I know I shouldn’t say this but you shouldn’t have this boomers working in this places where not only white people...