James Avery Artisan Jewelry — Local services in Hurst

The store experience could have been handled better, but their online orders are atrocious. Three times now we have ordered online for pick up at different stores and so far we have not had success without 30 minutes of calling and store members conversing to figure out the problem. The customer service was not awful but feel like the manager who walked by witnessing the problem could have stopped and assisted, perhaps even called their own company to help work the process faster rather than having us call and act as a middle man between them all. We had ordered and already paid and still spent 30 minutes while everything was sorted out. Not exactly my idea of in...

I absolutely love it! My husband got my first charm bracelet for mother's day with two pendants to start. When he gave it to me the pendants were not on it because it was gonna take a day to put them on and he wanted to give it all to me on months day. So we took it back to put the pendants on it , waited a day then back to pick it up. I was a bit confused on how to place it on so a sales rep in the store helped me . The ladies in there were all very kind and very helpful. I can't wait to add more pendants to...

rude employee. my dad went in wanting to buy a gift for his mother. he has little knowledge about jewelry/sizing etc . but he still went out of his way to go into this clueless for a kind gesture for his mother. and he was met with the white employee woman who showed terrible service. being rude like that to a customer is disgusting and dehumanizing. if someone hates working with customers then they shouldn’t be working in customer service?? i wouldn’t doubt if she was a racist since my father has a slight...