Earthbound Trading Co. — Local services in Hurst

I went environment, but as soon as I walked in, one of the store associates began to follow me a 16 yr old black teen and my friend who is also Mexican. she followed us around the entire store and even when I asked about how the sizing work she answered in a rude tone. i grabbed for tops 2 of each color and different sizes. when I grabbed them she immediately asked to take and hold for me. when we went to the dressing rooms i asked to be in the same as my friend as one does. and she said she's "not allowed to do so" in such a condescending manner. when she showed me my dressing room she repeatedly counted my items before she left me in the room. as i was in the room changing i hear her call for "back up" profiling us as two teens one black one Latina stealing and she needed help right away. then i was enraged so i bought the $30 dollar tank top just to spite her. because who is she to assume because the color of my skin i came to steal. screw her and earth bound no one i know will be shopping here...

I recently visited Earthbound at the North East Mall while I was in town for a funeral, and I had the most incredible customer service experience with Jessica. As someone from out of state, I hadn’t been to an Earthbound in years, and it’s one of my favorite stores. I was really excited to visit again, but what made my day even better was the personalized attention I received.

Jessica went above and beyond—she quickly offered me a fitting room and continued to search the store for more options in my size while I was trying things on. She made the experience feel so personable and fun, despite the tough time I was going through. Her kindness and attentiveness truly brightened my day, and it was one of the best customer service experiences I’ve had in a long time. I deal with a lot of great customer service regularly, but Jessica really stood out. I’m so thankful for the care she showed during a difficult moment in my life.

Thank you, Earthbound, and especially Jessica, for making my...

I expected a better experience, honestly. The second I walked in with my 8 yr old I was greeted and then every step was dogged by that employee. Literally, every time we moved to a different display, she was there, several times she reached across me to 'straighten' something. It was like she was trying to climb into my back pocket. My son was so excited to see all of the things in the store but having an emoyee harass us constantly killed the joy and interest. Not every customer walking around with a big bag is looking to steal. This behavior is one of the main reasons I don't enjoy the mall. Every single thing in that store can be found online at more affordable prices. These are thing the owner/manager needs to consider when coaching...