Spencer's — Local services in Hurst

Terrible experience literally 5 minutes ago. I asked for help getting jewelry out, and BRANDY screamed at another employee and told her to help me, because quote “I’m in the middle of clocking out and they’re still trying to bother me.” IN FRONT OF ME. She was standing there yelling and complaining about her job, and as she walked away with no contact with me said she might not even come back. In this case I really hope she doesn’t. This is not the environment I’m used to coming into. And honestly I think I’ll just stick with shopping elsewhere, especially being that no one seemed to care that a customer was disrespected. I don’t care how laid back a store environment is, you don’t dismiss customers because you...

I went to return a costume I purchased online today, well within Spencer’s return policy. The associate who helped me was extremely rude and unprofessional, acting as if the refund was coming out of her own pocket. For context, I had ordered several costumes online and simply chose to keep the one with the best quality and fit. Having previously owned an online costume store myself, I know that accepting returns within 30 days is standard practice. The employee insisted that Spencer’s wouldn’t be able to resell the costume, which just isn’t true—costumes...

If I could I would give it no stars!!! Was in the back looking at the adult novelty section with my husband and the manager made it a point to embarass us in front of the entire store and then when I wanted to speak with her privately she threatened me with security. Obviously a person who doesnt know how to handle a situation with tact and should not be in a position of power if you cannot handle these types of situations. Horrible...