American Eagle — Local services in Idaho Falls

I always have great service here but not this day! I had a return on an jacket. I went in the store without it ( since I did not have a bag and it was bulky to carry around while I did other shopping) I did not get greeted which hey it's not that big of a deal but there was numerous employees. I stood in line and asked the associate if that was possible to return, I wanted to make sure they had my size before I went back out to my car to get it. He did not looked to pleased at all nor friendly. He said "Well if you can find it in our store then we have it" I explained to him that I did see it in the store but there was not my size and that was the reason I wanted to exchange it. He said " Well I guess we can look on line and check" So he checked and without asking what size I would need he said " yeah its there" I thanked him and went out to my car to get the jacket. I come back in and he helps me again at the register and tells me after looking at the ipad for a while " no that jacket isn't in your size sorry" He had also thrown away my receipt which I asked he get from the trash because I would need it in case I wanted to return the item. He did not say a word at all and handed me the receipt. I was very frustrated with him and he did not do anything to...

Fire engine red haired assistant was very rude to the customer in front of us and then very rude to us. She told the woman in front of us that if she would buy in the store she wouldn’t have to return things. The store doesn’t always have your size. Is she aware that A&E provides online service for people that don’t want to shop in the store? We will not be purchasing A&E clothing anymore. In store or online. People don’t need to be rude. If you don’t like the job then find something different. I also wonder if she realizes the nicer you are and helpful to your customers then she will also be treated better and will have...

I love this mall, but the customer service at American Eagle was horrible the past two times I've visited. The hall at the door monitoring how many customers where in the store was so busy talking to her friend that even though 4 people walked out she didn't see them leave and argued about how many people. She finally went and checked the store to see i was telling her the truth. Then she very rudely rushed my shopping to the point where I decided to not make any purchases that day...