The Home Depot — Local services in Idaho Falls

This review is for their carpet department. For us, the only positive part of the experience was interacting with the in store sales associate the day we selected and purchased our carpet replacement (our whole house). After that, it went downhill and has been a horrible experience.

It started with the installation, we scheduled it, took time off from work, did our part and did all the furniture removal required. The day before, they confirmed the time they would show up and approximately how long the job would take. The crew never showed until later in the afternoon and it was one guy, he came in and left shortly after arriving. A few hours later a few more showed up (close to the end of the day) did a little work and then said they couldn’t finish it that day and that they would have to come back.

We again adjusted our schedule for another day losing out on work and only half the crew returned the next day. It took another day but the work was finished work was poor. The seams weren’t matched up, there were nails in multiple places, streamers and gaps and loose carpet on the stairs.

It was a major challenge trying to get them back to fix the problems, more not showing up when they said they would (more lost time at work because we were home waiting for them to show up).

After almost 6 months and MULTIPLE emails, calls and trips into the store they finally came back and corrected the issues.

We have followed all of the recommendations for care and for the “warranty”. We don’t walk on it with shoes, we vacuum almost every day, we don’t eat food over it, we have had it professionally cleaned and there are only four of us living in the house.

Just barely after a year we noticed areas where the carpet was matting excessively and looking as bad or worse than the carpet we replaced. Not having high hopes due to my previous experience I reached out to the store again (just over a year of having the carpet). It took almost another three months of emails, sending pictures, requesting them to come to see the carpet in person, having the same dept. supervisor not remember phone discussions, emails and her making the same requests and then claiming she “got a new computer” and that’s why she didn’t remember (I kept all of the email correspondence for my records).

I could see where this was going when she started talking about having the “carpet manufacturer” see if there is a defect. The Home Depot warranty we were told about when purchasing ultimately wasn’t what we were told. After sending carpet thread samples to be analyzed by the manufacturer (not an independent inspector) we were sent an email with the report that there was “compression or crushing of the tufts” but ultimately “no defects “.

So in other words, it seems there isn’t much we can do except share our experience with others in hopes they might take their time in exploring options when purchasing new carpet, we absolutely wouldn’t go through Home Depot again because of this. Maybe other store locations are different and our experience could have been better in another home depot but it doesn’t matter now.

If you have thousands of dollars that you want to spend, if I had it to do again, it would have probably been less stressful and saved on time and frustration if I would have taken the money, found a bridge and tossed the money in the river and watch it float away. Either way, the results would be the same - I’m out of thousands of dollars and my carpet looks trashy and worn.

#homedepot, #homedepotcarpet,...

This place is a joke! Another place here if I could give a 0 I would! My mother decided to buy herself for the first time EVER a new washer and dryer from this place that calls themselves reputable. They deliver them and run the washer and it sounds like a jet engine going off! So her and the technician say that doesn’t sound right. So she calls Home Depot and they tell her they’ll send a repair guy out! First off, wouldn’t a company that send out a brand new washer that doesn’t sound right return for a different one? This is not a great start . She asked this question and they tell her No! They’ll send a repair man out! Mind you she has ONLY 2 days to return it within the warranty timeframe. So they send her a repair man and he hooks up the diagnostic reader says the transmission in the washer needed to be replaced! Again! You would think that they would replace this. My mom calls Home Depot to ask for a new one again they said they can’t! So she calls GE and they ask “ why didn’t you call us the first day?” She replies, “ I did but was told and not given a choice” So GE told her they couldn’t help her that she would have to deal with home depot and get a new washer with them. Well she does this and Home Depot gives her the run around and says “ oh we don’t have another one in stock and that’s why we’re having a repair man come.” So she asks “ What if I get a different one and upgrade”? Customer service, “ Well mam you will have to pay for another washer and be out that money of you originally washer” At this point my mom is furious! “ So what your telling me is that I’ll have to eat the cost of my “ new washer “ to get a new one or pay 15% restocking fee and still be out a washer”? They said YES! They send another repair man out to “fix” it put the “new transmission “ in the washer. The guys leaves and it STILL it working right. She calls the AGAIN and another guy comes out plugs in the diagnostic reader, guess what, it’s NOW the CIRCUIT BOARD!!!! So she’s waiting for that to come in. I have never ever heard of a company as large as this one giving the run around as much as this before in my LIFE! All this going on has SO many RED flags that while I’m visiting here in the lovely Idaho falls from Washington I’m going to be reaching out to the Better Business Bureau to report CONSUMER FRAUD! And I’m going to be reaching out to the state attorney general office to report HOME DEPOT ! I feel HOME DEPOT is pulling a fast one on my mom and who knows how many more vulnerable people! This isn’t how you should do business and I’m speaking out! This is the upmost dishonest way to do business and it needs to stop! We’re all here just trying to live and if someone finally wants to have their first of something NEW they should be get it without this BS....

I cannot believe the experience I just had. I just bought a new home and needed appliances. I bought a kitchen suite which included all four appliances. Three of which were delivered two weeks after the order was placed. My microwave was missing and they told me they would deliver it as soon as they located it.

I never installed my new products as I had a fear that I would install them, and then an incorrect model would arrive. So I left them in my garage where they were delivered--untouched and still how they arrived. Two weeks later, I am in need of a microwave and they still can't find it. So I go and buy a cheap one.

Two weeks after that, they still can't find it and I am fed up. Here we are six weeks after my order, and they have no idea where my microwave is. So with them having a Labor Day Sale, I wanted to return my items and buy an entire new suite. This way I could have all four matching appliances.

So I load up my appliances and take them to Home Depot where I am told that there will be a 15% restock fee for these items since they were special order. I understand this--I do. However, the entire reason I am returning is because I don't have all my items and I would like to be able to put my kitchen together. This restock fee comes out to be about $500. As if that isn't frustrating enough, I ask "What about the microwave I paid for and don't have?" And I am told "When it arrives you'll have to pay the restock fee for that to be returned as well."

No. Not okay. The manager who tells me this doesn't even apologize or act sympathetic to the situation at all which doesn't help. She says "We're going to lose money selling these models you're returning since they weren't in our inventory." She also tells my the fridge looks tacky because it's not in the box and it will be hard to sell. I replied "That is how it was delivered to me, with foam and plastic wrap. Why is it my fault it's not in the box?" Her response is basically "Too bad so sad."

So I had to pay Home Depot the money to take back their own items because they failed to even complete my order. People probably think, "I wouldn't have done that. I would have just waited for the microwave." But really what should happen, is the manager should have done whatever it was to make it right. Whether that was tracking down my microwave in that exact moment, apologizing, and/or helping me exchange for products they actually HAVE.

I love how her apron had a little badge saying how much they appreciate and help out their customers. The only reason I give this review two stars is because the girl that actually helped with the return apologized and said she didn't feel...