Taco Bell — Restaurant in Idaho Falls

This place has MANAGEMENT ISSUES!!! We came here for a late dinner on the go. There was no one in the drive-thru. They were quick to ask what I wanted. NONE OF THE PRICES MATCHED WHAT WAS ON THE MENU BOARD... NONE OF THEM!!!

The burrito taco pack was priced $17.99 on the board, it rang up at $18.99. The burrito Supreme was $4.99 on the board but it rang up at $5.79. So I feel like I got cheated out of $2.80 on my order.

While I ordered I asked for a chili Verde fries which was on the menu board and was told we don't have that. When I asked why it was on the menu board then he said it didn't start until tomorrow. It's interesting that the menu board was updated for the new promotion but not for the pricing... As a former manager of a fast food place, I would always update the pricing on the menu board first and allow the customer to feel like they were getting a deal, then change the in store pricing. I NEVER put up a promotion until I, and my staff were prepared to serve it.

When I got my order, I was unable to identify which was the steak burrito from the 5 layer burritos even when I was eating them. The wrapper was nearly exactly the same as the others. It wasn't even close to worth $5.79... it wasn't even worth any more than the 5 layer burritos because other than sour cream, which I asked not to be put on my food, it was identical.

The complete lack of attention to detail at this place points to poor management.

Taco Bell is one of my favorite fast food restaurants, but I was totally dissatisfied and disappointed with this particular restaurant. Therefore, I cannot in good conscience...

TLDR: Avoid this location and drive the extra six minutes to the one on Hitt Road. You'll make up the time anyway.

I love Taco Bell; it's probably my most-visited fast food chain. However, this location has some serious persistent logistical issues which need to be addressed (the food itself is just fine though). I've given this one over a dozen chances over the past few months and have been let down every single time. It's always one or both of these two issues:

1. The wait is horrendous
2. They get your order wrong.

Most recently (a few days ago), I waited 25 MINUTES in a packed drive-through line. Their dispatch time per car was about 3-4 minutes. And of course, after all that waiting, they completely forgot an entire item. Going inside wouldn't have fixed the issue either- there were quite a few people obviously waiting around to be helped as well so it'd just be another line. To top it all off, they didn't even mention the wait once I got to the window, as if it were expected.

This isn't an isolated incident either. They either consistently forget something or take eons to get you through.

Is this the poor workers' faults? No. I can't blame someone likely making near-minimum wage at a customer-facing job. It's been like this for so long that all signs must point to management. I'm sure turnover is through the roof due to frustrated workers- then new ones get brought in, re-trained (hence delays), burned out, and a new batch re-hired. Treat your workers well, upgrade your facility, do something. But until then, if you have any intention of wanting your Taco Bell fast food FAST, go...

So I ordered delivery from door dash for a quick dinner for the husband and I. Spent around $40 in food. Long story short I wanted to try the ranchero crispy chicken burrito. We get our order, and pull out the burrito and instantly knew something was wrong. The burrito wasn’t wrapped properly so I open it up and the chicken is hard as a rock, gray brown and cold. I tried taking a bite from the chicken and it was hard as a rock and didn’t taste fresh at all. Instantly bagged up the food and drove to Taco Bell. I asked for the manager on shift. The guy wasn't wearing a name tag, so I didn’t catch his name. I explain to him that the chicken was old. Pulled it out and showed him the gray brown chicken in the burrito. He proceeded to tell me that there wasn't anything wrong with the chicken and asked if I wanted a new burrito. I said yes and asked if I could see the “fresh” chicken. He goes over to pull out a fresh chicken strip and it actually looked fresh. And I had him compare the chicken. He instantly got mad when he realized that he was wrong. He tried to get another employee to to remake my burrito, but she told him he had gloves on that he should do it. He remakes it the burrito and bagged it, threw it on the counter and walked off. No apology, no direction to do with the old burrito. I asked the lobby girl what I should do and she said throw it away. So I did. All I wanted was something edible to eat. Not arguing or attitude. A simple sorry would have made the experience fine. I get that stuff happens, but If your going to be a manager in a business, act...