Subway — Restaurant in Idaho Falls

I have waited to share my experience in hopes the issue would be resolved, but no such luck, so, here I am sharing my experience with everyone else. August 4th I ordered some food from here on the Subway app, which sent the order to DoorDash (I do not have a DoorDash account). My meals both arrived without a drink. There was no way to request a refund on the items within the Subway app, so I called the store to ask what they could do. I was ‘helped’ by a young adult who was incredibly rude and informed me it wasn’t their problem, too bad so sad and then they hung up on me. I was not able to leave the house at that time so I was out the money. No big deal, but I was bothered by the ‘service’ I received from the employee. I submitted a feedback form on the website and was contacted by the owner, Mike Manwill, the next day. He offered to mail some coupons for drink vouchers if I would just send him my address. I responded to his email within 15 minutes, thankful for the resolution. I have seen nothing in the mail and have followed up via email multiple times with no response. I’m hoping that this will either prompt a response with some real action, or at least warn others to reconsider...

If I could give zero stars I would. Their app is a joke. Don't order curbside as it apparently doesn't notify them that you've arrived. I sat there patiently waiting, and finally went inside to find a girl sitting there while a coworker was working the drive thru. I inquired about my curbside, and she proceeded to tell me she didn't know if it was ready, and then walked over to the rack at the side and pulled it off and slung it at me and said "we weren't notified that anyone was here". The sandwich had apparently been prepared when I placed my order at 10:14 and stuck on the rack and forgotten about. Mind you, the order was to be toasted, and was to be ready for pick up at 10:30. The sandwich was a hot mess, which is an oxymoron, because it was STONE COLD. Limp, soggy, barely toasted if at all, on the wrong bread, over salted and over peppered- and the worst excuse for a sandwich that I have ever overpaid for! And it came with a side of attitude at that. It was not busy, so there is ZERO excuse for this. And the girl telling me she was doing inventory...that isn't an excuse for poor...

I have to be honest, Subway isn’t what it once was. Typically you won’t find too many people here. If you’re looking for a good sandwich or even great customer service, this isn’t the ideal place. After a few years hiatus, I decided to try it out again just to see how it was. Quality has gone down. The people who work here might have both been having a very bad day, or, they just don’t care. I’m leaning to the latter. While the breakfast sandwich I ordered kept away the hunger pangs, it was okay at best. They had to defrost most of my sandwich when making it. It certainly wasn’t fresh. I think the part that made the experience here today worse than necessary was how much it left like I was an inconvenience to the employees who were more busy with social media and I was interrupting. It may be some time before I’m willing to come...