David's Bridal Indianapolis IN — Local services in Indianapolis

Normally I don’t write negative reviews. I’d much rather highlight the good than the bad, but this has stuck with me even a month later so I feel like I need to share it.

Being from Bloomington, I stopped at the Greenwood location first since it was closer. My wife and I were both shopping for dresses and neither of us had ever done wedding dress shopping before, so we were going in pretty clueless. At Greenwood, they simply asked if we had an appointment (we didn’t) and then told us to go browse and use the fitting rooms to the right. That was the extent of the instruction, so we just assumed that’s how David’s Bridal worked in general. I actually found my dress there, and then we headed to the Fishers location to look for my wife’s.

The experience there could not have been more different. We walked in and it was very busy with a lot of people at the front desk. Since we didn’t have an appointment, we figured we’d do what we did in Greenwood: walk around and browse. Immediately, Neveah came over with an attitude and made us feel dumb for not checking in. We explained we didn’t realize, apologized, and she said she’d “help us”… but then disappeared.

It was a Saturday, so we understood it would be hectic, but we were so confused. No one told us where to go, how to start, or how it worked. We ended up wandering the racks on our own, pulling a few dresses to try. When I finally found her again and asked about a fitting room, she was irritated that I’d pulled the dresses without her, yanked them from my arms, and tossed them into the room. Honestly, we almost walked out right then. The whole interaction left us so uncomfortable, but since we were eloping in two weeks, we didn’t feel like we had much choice but to stick it out.

The vibe never improved. She nitpicked every little thing, and even other brides nearby were whispering about how strict she was being. At first, she was hardly around to help in the fitting room, then as soon as she overheard that our wedding was in two weeks and realized we were serious buyers, she suddenly wouldn’t leave our side. The fake switch in her attitude just made the whole experience worse.

To be fair, she did help my wife pick out a veil, but the way she handled us and even how she spoke down to her multiple coworkers left such a bad taste in our mouths that we honestly wished she wouldn’t get commission from our purchase at all. She even walked us to the register to make sure she did get the commission and then argued with other coworkers on who would ring me up.

I get that there are rules and SOPs, and that stores run differently when they’re busy, but tone matters. How you deliver the message matters. Neveah’s approach made us feel small, unwelcome, and rushed. She may be knowledgeable, but she didn’t leave us with the impression that she belongs in...

My appointment started off with me calling ahead and letting them know I’d be a few minutes late as another appointment ran over for me. They told us this would be fine and would let our stylist know. We really appreciated their flexibility! We get there 10 minutes after our appointment start time and are greeted by a very nice gentleman at the podium near the front door. He asks what I’m there for and I tell him I have an appointment. He then asks what I’m looking for in a dress style wise and I tell him. He relays I can start looking at dresses and my stylist will be with me shortly. I then have a female employee come over to me 3-4 minutes later and introduce herself. She seemed shy/not really forthcoming with dress information or the layout of the store or anything. She asked me what I was looking for in dresses so I had to tell her everything again and I told her my budget. As we are looking through dresses, I realize we weren’t told where sizes are and notice they’re all intermingled. Not a huge issue but just something to note while looking. A few minutes pass by and my mom brings someone over who introduces herself to me as my stylist…different from the other lady who was helping us. She asks again what I’m looking for. I was frustrated having to go through the same spiel 3 times and tell them my budget again. It was clear the employees didn’t communicate with each other. When I finally started trying on dresses, the (3rd) stylist was very nice and helpful. She suggested things we could do to dresses to make it what I’m looking for. It was good information, just not what I wanted with my dress (I don’t want to have to add 4-5 things to make me fall in love with it). At one point, she showed me a dress as I was coming out of the changing room and asked if I liked it. I asked her if it was within my budget and she asked what my budget was. I had already relayed this multiple times to multiple people and had told her once. The dress she was recommending was out of my budget. I know she was trying to help, but I just didn’t feel heard or like a valued customer at this location after everything was...

Do NOT go to David's Bridal for alterations!! The buying experience of my wedding dress was great but that is were the good part ends. I bought my dress in January of 2024 and scheduled my alteration appointment for August, only minor work was needed (needed to be taken in at the bust and a bustle added etc). At my August appointment i was pinned for the bust to be taken in, a bustle added, the thin belt moved up and for a small piece of fabric to go across the back to cover where my bra was showing. I was told by the person who measured me that these were simple fixes and wouldn't take long at all. Scheduled a follow for Sept 4. My wedding is on Oct 6 this year so that's about a month away from my date. On the day of my appointment about 3 hours prior they called and told me my dress was not ready and they would need to push out my appointment by a week, 3 weeks before my wedding. At that appointment date they called again and said it wasn't finished and tried to push out my appointment again another week. I told them no it needs to be finished you had an extra week already so they moved the appointment to later that day instead of another week out. When I got there the only thing that had been completed was the bustle and taking it in at the bust. They had lost the fabric that was to go across the back and only moved the belt in the front. They tried to schedule another follow up 3 days before my wedding and I told them absolutely not. So I went back this past Friday 9/27/24 to try it on and it still wasn't finished!!!!! They had added the fabric but didn't finish moving the belt. I told the lady that it wasn't right and she said she could fix it in 30-45 minutes. If that's all it takes why did it take an additional 2 weeks to "finish". I finally have the dress completed but I will NEVER go back to David's bridal for any...