Gucci — Local services in Indianapolis

It's been a while since I've been profiled while shopping, but thanks to Gucci for reminding me this practice is alive and well. We visited the Gucci store in the Fashion Mall this evening to pass some time before our dinner reservation. We were greeted by several associates as we walked over to the men's section where my friend browsed a few jackets and joggers. One associate (an older, Caucasian female, with a dirty blonde bob with bangs, and obvious lip/face fillers) followed us into the men's section and shadowed us to every single rack. She asked several times if we had questions, and we repeatedly informed her that we were just browsing. After becoming quite annoyed with her actions, I asked her if it was protocol for the associates to follow customers to every space they move to. She informed me that it is protocol and she wanted to make sure she was available to answer any questions. I told her that what she was doing was not okay, yet she just continued.

On our way out of the store, another woman asked if we had any questions as we were leaving. I informed her that we had someone follow us the entire time we were in the store asking us if we had any questions, and we had none. The woman at the counter replied, "that's wonderful." To the woman at the counter and the woman who followed us, it is never wonderful to profile people who extend their time to visit this store. My friend and I are well-established in our careers and can afford to shop wherever we desire, but we will never spend a dime where we are treated like suspects. How disappointing to learn the rumors about discriminatory practices at this store are true. Do better, Gucci associates. And I truly hope management addresses the issue so that others are able to enjoy shopping, free of the...

On Aug. 31st, I entered Gucci with my 2 daughters. I was wearing my football team’s t-shirt, capris, and canvas shoes (The Row), while my daughters were dressed casual as well. The staff at the front counter immediately gave us a snooty look when we entered. A male welcomed us into the store. However, he began following us into the men’s area as I looked for something to purchase for my husband. I thought he would assist us, but nothing. We then proceeded to the women’s area. The same male followed us and watched us through a mirror as if we could not see him. Not once did he attempt to assist us with purchasing items, which was new to us in a luxury store. Other employees again gave us rude looks. I had enough and refused to patronize this particular Gucci. Shame on you all for judging us by our clothes. I assume this because every other person who entered was greeted and offered assistance. My family and I just travelled across the entire country in first class for the sole purpose of attending a college football game. You should never judge a book by its cover because you never know someone’s profession, how much they are worth, and how much they are willing to spend at once. Thankfully, Saks Fifth Avenue and Louis Vuitton appreciated our business, purchases,...

I bought a scarf and a belt from there early this year for my cousin. Days later, I opened the boxes to pack them for my trip and then realized the belt was worn and there was no tag on the belt, just a piece of black plastic string. The scarf was new. I called customer service and was instructed to take it in. My wife took it back to return and was told that "Gucci doesn't sell used, damaged or worn merchandise." So, how come we ended up getting a worn belt? I called and chatted with customer service and couldn't get this resolved when I was overseas. I called the corporate, no one answered. Left messages, no one called me back. As I came back from the trip and went into the store myself, I was told the same thing. They even told me to sell the belt to cover some of my loss. It was a very bad experience. I am not saying that you shouldn't go there to buy. My suggestion is to check and double check the item you are about to purchase and let them pack it in front of you. Once you are out of the store and realize you have got a used/worn/damaged one, you are on your own. We didn't shop there much before, and for sure, we won't be...