The North Face Fashion Mall at Keystone — Local services in Indianapolis

The worst customer service. Was in store for at least 20 minutes, 3 different employee walked by and made eye contact without a word or offer to help while I tried on a jacket. When asked about their frontline/healthcare worker discount a male worker (longer surfer type hair) standing beside the counter immediately spoke up and was incredibly rude and responded with an eye roll while making sure to tell me that the discount could only be used once a month before abruptly walking away from me before I could ask another question. When I went back to work the next day, one of our nurses that work in our COVID clinic told me she has the exact type of experience and described the male employee the same way. As an RN for many years and a veteran, I do not expect a discount or to get anything for free simply because of the profession I chose, however, I do expect and would hope that the company offering the discount will hire folks that are customer friendly and are able to act professional despite their judgment or disagreement regarding the people who the discounts...

This was my first time visiting the new location and I wasn't impressed. Although its a nicer location, the customer service was atrocious and the selection was miniscule. Prices have gone up and quality has gone down. Walked around the store multiple times...no help offered.

I was disappointed to see that Manager Jordan no longer works for the company too. He was always kind to my daughter, provided excellent service and always gave her a sticker when we went into the store. If we went to the mall, she wanted to go see her friend Jordan. Today...This store...

Will never shop at your stores again. I bought a pair of boots last week because they had the icepick technology. I went home and tried them on. I wanted to make sure they would grip the ice. I wore them outside for five minutes to test them (how else would I have known whether they actually helped or not?). I almost fell on a small patch of ice. I took them to the store to return, and I can only get store credit because you know your products are awful and don't want to lose money. Now I have store credit that I...