Indy String Theory LLC — Local services in Indianapolis

Brent, It's unfortunate that you've accepted false perceptions of this consumer. Since you'd rather take the stance of internalizing, being defensive, taking our transactions personal, being immature, falsely accusing me; self justify and accuse me falsely while excusing yourself in the culpability in these matters.  Yes, I did stop by your establishment after hours, perhaps one half hour. I looked in the window and could see personnel still in the store. I knocked and asked politely, calmly and sincerely, "if it would be possible to pick up my drop off my Guild, if a transaction could be done after store hours and pick up my Godin and . Your partner could have told me no, but he invited me in.  You don't get invited unless one asks cordially, If in your words, "barged in '' was applicable I wouldn't  have been let in. Yes, there were things such as the fret work that we clearly discussed and I did not see my instructions or your written correspondence per our conversation on the order form. There it seems we'll agree to disagree. Since the Guild was not prepared as I needed and that I didn't care for the strings I selected originally, those were on me. Fully accepting the improper decision on the string choice.  I asked your partner if he would be willing to take the stringjoy strings as a credit towards the future work and he was willing to comply. Therefore, I was lied to by him and a denial reprimanded by you. Your establishment has misrepresented yourself in the lack of "good faith' and in this matter As I mentioned in our confrontation, I got a new guitar, it's a process, some ideas or changes don't work out like we planned. I more than and have been willing to pay for all changes that were on me. To ask for my guild to be turned around in a week and asking for a commitment on such due to the fretwork being done as instructed the first time, in my view is not a demanding request. To belittle my monies spent in your establishment is unprofessional, demonstrating your establishment makes preference over other patrons based on the amount they spend; thus showing partiality and bias. It appears that I'm good enough for you to take my money but I'm not good enough to be a valued customer: seems to be a double standard and hypocrisy?  And to use vulgarity in you lecturing and falsely accuse me in my motivations that I didn't nor premeditated, is wrongful based condescending story lines, false perceptions and your impatience to a large degree due to your age arrogance. Let me tell you Brent, I've sold granite and the customer was always king because that's where money comes from to pay the rent so to speak. I was very detailed assisting the my client in selecting the stone, for color movement and impression, to lay out the slab or slabs as to eliminate undesired fishers, make the vein patterns match perfectly; discussing in the showroom and by email correspondence the consent of the buyer by forwarding electronic layout photos for their approval. Did all go perfectly all the time, no, mostly it was on the fabrication and installation end fowlups. Nevertheless, I was the contact man and I was the one to address the problem. I had few, very few disagreements with my clientele; striving always to make it write, even though it took additional time, money and coordination. You got a bad attitude Brent, your petty over this string issue and your establishment lied to me. You're not humble nor willing to accept culpability in this matter. Grow up, and have you and your personnel stop slandering your buying public with false narratives that suit your justification and not reality. In closing, it's unfortunate that anger does not serve us well through false perception, that words are exchanged pass down interpretation making another worse...

I don't normally leave reviews, but Indy String Theory is worthy of it.

The full review is included below, but in short, taking your instrument here is like having a good friend who happens to work on guitars. They don't charge you more than fair value for the repair, are honest and upfront with the price/timeline, and seem genuinely happy to do their work. You can't ask for anything more from a small business guitar shop.

Indy String Theory did incredible work and has earned a lifelong customer.

• • Full Review & Experience * * *

In December 2020 I brought in an old 1973 Ibanez Les Paul with the intent to get it a full refret, new nut, bridge, tailpiece, and tuning machines. Because this is a 'lawsuit era' guitar, much of it was not built to 'typical' guitar specs and presented some unique (and unexpected) challenges for the repair tech, Cody.

From the headstock being unusually thick, creating a challenge for installing the new tuning machines, to the neck having an absurd amount of lacquer, making the new nut and refret remarkably hard - the folks at Indy String Theory got it done.

These additional challenges meant my repair took a bit longer, but I was never worried. Cody would call me nearly every week for an update on his progress. He was honest with how much time this repair "should have taken" and was adamant he would not charge me more than the quoted amount even though him taking longer.

This experience checks all the boxes of a great team and small business - I cannot recommend them enough.

• • Pictures * * *

Included below are before and after pictures with the 'before' being the guitar in the red case the day I took it in and the other being the day I...

Indy String Theory is the only place you should go to have anything done to your guitar or bass! These guys there are top notch and will make your instrument better. I’ve spent a bunch of $ on their Alpha Tone cables which are great, but I have also had them set up my Gibson Memphis ES and Squier Strat, had them do electronics work & set up my Oscar Schmidt Les Paul copy, Harley Benton Guitar Bass, and Yamaha AEX-502, and they repaired & set up my Tobias Killer B 6 after I broke the headstock off (being stupid & careless). All of my instruments play and sound amazing after their work, the repairs are seamless, and I wouldn’t trust anywhere else. In store gear-wise this is not Guitar Center or Sam Ash, but that’s not the point (& you should skip Guitar Center anyway). They have excellent used and boutique instruments, and they got me started down the pedal rabbit hole as they have a well curated selection of sonic manglers. I’ve been a pro for 20+ years and have lived on both coasts and Indy String Theory is definitely the place to go in the Midwest to have your precious- or even not so precious- instruments taken care of if you care about quality, playability, and supporting an awesome local business. The folks working there are kind and knowledgeable, and I really can’t say enough about how wonderful...