The Exchange — Local services in Indianapolis

This store sucks. I purchased (for way too much money) a Play Station 2 Slim, and asked an employee to guarantee me that it was in working condition before I left the store. He told me, of course, they could do that. Next, when I was at the counter checking out, I asked again for my new game console to be tested in front of me before I drove more than an hour away to my house so that I could be sure what I was paying for worked. The rude and cocky man working at the cash register told me no, he would not test it for me and that it had already been tested before being packaged. I was irritated, but took the game console home with me anyway. When I arrived at home, I unwrapped the Play Station to find the wrong power cord had been sent home with me. Like I said, I live an hour away from the store. The next day I called and told an employee about my power cord and he refused to send me the right one, claiming they have "no way of mailing things" as if the United States Postal Service does not exist. I was very angry at this point, but became even more irate when I later realized they also sent me home with the wrong controller that does not even fit into the game console I purchased. The employee on the phone argued that they take in hundreds of Play Stations so the cords and controllers are easily confused. To this, my only thought was...isn't that your job? To know what power cords and what controllers go with a Play Station 2 Slim? Do you not run a video game store where your only job is to take in video games and resell them? Do not tell me they have all been pretested because there is literally no way you tested my Play Station with the wrong power cord and the wrong controller. Additionally, if you own a business and make such a monumental mistake as to not know your product well enough to be able to plug it into the wall, the very least you can do is accommodate me when you screw up. There is no reason why the correct pieces could not have been sent to me. Now, I will have to drive an hour to the store location for them to fix their mistake that I specifically asked them to check before I left. This store will NEVER receive my business again, and I am an avid gamer, so this is a great loss to them. Additionally, the exact same game console I bought in the exact same condition is available less than a mile down the street at a different video game store. If you care about video games at all, do not buy from...

My dad and I were looking for a console for my brother's birthday. We stopped at one store in Castleton Mall and the worker recommended 'The Exchange'. We walked into a HUGE, clean store with a selection of everything you could need including Nintendo 64s, Wii's, DS consoles, various system controllers, games, vinyls, posters, etc. We were automatically greeted upon entering before we asked an associate for help. Not only were we given good/relevant information, but an associate physically walked us over to what we were looking for. He explained what all we would need, how the system worked, and was very knowledgeable on the other questions we had. We went up the counter and Blake assisted us. He was very thorough in making sure he explained the exchange policy, how to work the system, and what all came with it. We ended up leaving with a Nintendo 64 console (which came with a controller and cords), 2 games (Donkey Kong 64 and Pokemon Stadium), and an extra controller. Blake got us signed up for rewards (free) and gave us a discount that saved us $50+. The associates were SO knowledgeable (it blew my mind how much these guys knew off the top of their head) and very kind!!! The prices were VERY reasonable and overall we had such an incredible experience. We left the store feeling a HUGE weight lifted off our shoulders because we genuinely had no clue what we needed, but everyone took such great care of us. After my brother's birthday, we are 100% bringing him back so he can shop around too! You guys are SO awesome and thank you for all your help :)...

I enjoyed going to The Exchange locations in northeast Ohio back in college so I was excited to see a store here when I moved to Indy especially since the retro gaming scene here is kind of weak. The first couple of times I visited here were fine and I usually would hold a decent conversation with the employees who came up to me. I usually was looking to buy video games and the prices could be a mixed bag depending on what I was looking for. The way games are displayed in the cases isn't always helpful because I'd have crouch or bend over to see how much a certain game cost because the prices are generally on the side of the case.

The reason I'm giving a low rating is because of how I was treated the last couple of times I visited there. While walking around the store I was constantly blitzed by an associate asking if I saw anything I wanted sometimes in increments of what felt like less than two minutes apart. It felt like I was being rushed out of the store before I could even take a good look at what they had or look on my phone to see if this was the best place for me to buy a game from. Reading through some of the negative reviews, it seems my experience as a black person shopping there isn't a unique experience. It sucks that their customer service is garbage because they have a decent selection of games and some of them...