Warehouse Furniture — Local services in Indianapolis

We ordered a sectional and a shelf on 7/12. We were told it would be in on 7/31. Well that day came and I heard nothing from this company. So I called mid-day. I spoke with the owner and he said that they wouldn’t get it in now until 8/5. He apologized for no one reaching out to me and said they normally send a text. He said that someone should reach out to me a day or so on 8/5 and/or on 8/5. On 8/4 I hadn’t heard from anyone so I called. Spoke with the owner and he said he hadn’t gotten it in but that didn’t mean it wouldn’t be in tomorrow morning and he would call me first thing in the morning to let me know if it came in. Well they open at 10 and I heard nothing on 8/5 when we were told it would be in. So my boyfriend called at 10:30 and the lady he spoke with couldn’t find their log. She said she would call him back. Well by 11:30, he hadn’t heard back and he called and no answer. He called again at 11:40 they didn’t answer. So I called a little after 12. No answer so I call again and he answered, the owner. I tried explaining what had happened this morning (multiple interruptions from the owner) that my boyfriend had called and they couldn’t call the log and he said “I haven’t spoken with anyone.” I explained it was a woman he talked to. I tried explaining to him what he had been telling me since 7/31, but he kept interrupting me, getting angry and rude. He said suddenly he couldn’t talk to me cause my name wasn’t on the receipt but every other time, it was ok to talk to me. He then said I was interrupting him but I could not get a word in whatsoever. He wouldn’t let me talk and felt like he could talk over me. He was yelling at me and telling me how they’re a small family but have the biggest inventory in Indiana. They’re a $4,000,000 company. He was throwing at me that we can just have our money back. He hung up on me 3 times. I called my boyfriend and my boyfriend went down there. The owner then belittled me to my boyfriend calling me a liar and saying I was yelling at him. My boyfriend told him I explained what had happened and he definitely wasn’t happy that this man had the audacity to call me a liar and say these things. He also stated he would never give a date cause he basically had no clue when the couch would come in. He explained the same thing, they’re a small family owned business so they would never do these things. But they also have the biggest inventory in Indiana. So are you a small business or the largest furniture business in Indiana? We would have ended up spending $5,000 or so at this place. We had more furniture we were going to buy, but sadly we do not want to do business with them. Especially with how they treat their customers and that they think it was ok. All I wanted was an honest answer on when the couch would come in. But this owner decided treating his customers poorly with yelling, interrupting and rude behavior was the way to go. All they had were excuses for their behavior and their lack of organization. I’m not a customer is always right person, but to treat your customers so poorly is sad. This man is sexist, only would apologize to my...

HORRIBLE customer service! My wife and I bought a couch and loveseat from these guys last year. While it was being delivered I noticed the back of the couch looked twisted and said something to the delivery driver about it. I spent MONTHS trying to get help from Ian (the guy you see when you go into the store). He’s as far from helpful as it gets. FINALLY I got him to schedule somebody to come pick up the couch (cost me $100 for pickup) to evaluate it, because it got to the point the reclining mechanism was digging into my carpet.

Ian claimed the entire base/frame was replaced and I had the “new” couch delivered (also $100).

The delivery service they use is ran by Alex, who refers to himself as Ian’s son and Ian refers to Alex as his “business partner”. When they brought the “new” couch, it looked the exact same as before. Alex acknowledged what I was saying, took pics and said he would talk to his dad. He didn’t think it would be right to charge me to come pick it up and fix it again, and even said the entire thing should be replaced.

Alex told me he would talk to his dad and I should hear from Ian the next day. I gave Ian a week before I called him (typical, Ian offers TERRIBLE customer service). I didn’t get a good feel for Ian the day I met him and just shouldn’t have bought the furniture, but here we are…

Fast forward to today and I call back. Ian is unwilling to help me with a twisted frame because it’s just an “aesthetic issue” and if I wanted them to look at it again it would cost me another $200 for them to pickup/deliver, even though Alex (Ian’s business partner/son) said it wasn’t right to charge me again.

Ian was unwilling to call and talk to Alex and get back with me on a solution. Instead he LIED about giving me “2 free deliveries” (WRONG! They’d been to my apartment to do the initial delivery and to pickup the faulty, and I paid for all of it) and was a jerk the entire time.

I would highly recommend staying away from this company. They’re selling “nice furniture”, or so they say, and are completely unwilling to offer any type of good...

I really wanted to like this place. The selection was decent and the pricing was reasonable compared to some of the other local furniture stores, and it's always good to support a family business.

However, I paid for a couch in early to mid February, and was told it would be coming in in late February. I decided that was a reasonable timeframe to wait, and they said they'd call me when it was in.

The end of February came and went, and I did not receive a call. When I called them, they said it was delayed to the end of March, nothing they can do. I was pretty frustrated, but decided to wait a little longer.

I called back towards the end of March, because again I did not get a call from them. They were not good about answering their phone, and towards the end it even seemed like they were screening my calls, because they would not answer a call from my number but would pick up right away if I called from my girlfriend or brother's phone instead.

When I talked to the owner in March, he said that NEW orders weren't coming in until the end of April. I told him I wasn't a new order, that I had paid/ordered back in February. So he told me that my couch would be in on Tuesday, no doubt, and he'd call me.

Fool me twice... of course I called back the following Thursday since I had no calls or indications about the status of the couch. Just completely ignoring the fact that they had told me it would be there on Tuesday, they said the couch was delayed AGAIN until the end of April. They told me I could come in and exchange the order for a different couch they did have in stock, but at this point I was so frustrated I just asked for a refund.

My advice to the business owners: Under-promise and overdeliver, be more transparent and call when you say you will,...