Ashley Store + Outlet — Local services in Irmo

I went to the Ashley Store on Harbison Blvd. in Columbia/Irmo SC with my daughter looking for bedroom furniture. We were warmly greeted our first time there by Alice. We chatted a bit and she told us where we would find different styles. We walked around the whole store oooing and aaahing at all the furniture. I found a set I liked but my daughter didn’t find one. At the end Alice asked how we made out and we told her we liked a few but wanted to keep looking. She gave us her card and said if we decided to come back, she’d be happy to help us. Overall nice experience the first time and the second time. My daughter found a bedroom set she liked at another furniture store, but we did go back to Ashley for myself and my son the next day. We were again warmly greeted this time by Jillian. We told her that Alice had helped us previously, but Alice wasn’t in that day. We decided to look anyway. I went back to the set I liked and decided what the heck, I’ll get that one. My son also found a set he liked. So Jillian helped us out and helped us decide on what we wanted. We needed mattresses also and she was a great help with that. She explained the differences of each mattress to us. I was looking for a firm sleep number type Mattress. Jillian was able to help me find what I needed after listening to me tell of my health issues. She was amazing and knew just what I needed!! My son tried a few of the same mattresses I tried and found what he wanted. Both of us were happy with our decisions. Jillian walked me through the whole process of purchasing our furniture. We ended up having to come back to upgrade the size of my mattress and add additional pieces to both sets. This time Alice was there to help as Jillian was on her break. Alice remembered us and knew of Jillian taking our order. So Alice helped us this day and at the end of changing the order Jillian had come back from break and the two of them proceeded to help us complete our order. They were great. Both were very kind and knowledgeable and happy to help us. I’d go back there again if we need any additional items. All the Sales People there were kind and helpful to the customers I saw walk in each day I was there. I...

Shopping for furniture with my family is usually about as enjoyable as herding cats. My neighbor is one of those "cat ladies" so I have prior experience. John Paul at Ashley furniture somehow turned our chaotic quest into an enjoyable adventure.

We visited the store so many times the staff should have started charging us rent. I do need to give some credit as John Paul greeted us with a smile every single time, like we were old friends meeting for croissants rather than indecisive customers returning for the tenth time to look at the same couple couches. Important to add we visited 7 other furniture stores but the top notch customer service from staff and selection options kept us returning.

John Paul’s patience deserves a medal—or maybe sainthood. He listened to our ever-changing preferences with the calm of a meditation guru. No matter how absurd our requests, he had an answer and a piece of furniture to match.

The best part..the staff’s sense of humor. Turned our furniture hunt into a comedy routine. Another salesmen clapped on our way out after final purchase. Unsure if it was from amazement my wife finally made a decision or because we made room for other customers. It’s not helpful when we sit on furniture at the store like we are in our own living room.

By the time we finally made our purchase, we were almost sad to leave. John Paul made what should have been a stressful ordeal into one of the most entertaining shopping experiences of our time. If you’re in the market for furniture and a good laugh, do yourself a favor and go see John Paul at Ashley furniture store. Just be prepared to work with such a caring human who really does take the time to hear your wants and find a solution. Next time I'll save the trouble and this will be my first and last stop for...

Overall the sale process of my experience was pleasant. The problems began when my salesperson Brandon, made a mistake on my order and ordered too many chairs. During delivery I mentioned that there were too many but because the invoice was “not wrong” they had to leave them with me and I had to call the store. Call after call the buck was passed. 3 times I was told they would create a return ticket but yet, nothing happened and no record was made each time. I finally got the store manager (also Brandon) to return my call and he tried to feed me some bs that when you calculate the discount I was given (because there was a sale) against what the price should/would have been that I actually got the two extra chairs for free. I said no… you take the price I paid for the chairs and divide it by how many I paid for and that is the price I paid for each. That would be my refund amount. Nope. He flat out refused. Please note that according to the store manager, they don’t return merchandise they only create service tickets. Evidently even if the mistake was theirs. So make sure you check your invoice before you leave the store. The way they check you out in the store, you can’t see the screen at the counter, they just tell you what your total is and they run your credit card. It isn’t until they hand you your invoice that you can see what was actually ordered. So in the end I’m stuck with 2 extra chairs in my dining room that I had to pay for!! It’s sad that sales tactics have come to this.

Update: I replied to their response in two separate occasions with no reply. I guess they just wanted to reply for show....