Taco Bell — Restaurant in Columbia

Went to this Taco Bell for the first time. This incident occurred on 7/13/2025, me and my kids don’t go inside to eat most of the time anywhere, and my kids enjoy going in. So I decided we could go inside to eat. (WORST CHOICE EVER!!) When we got our food after 15 minutes of waiting, We didn’t receive the cinnamon twists, or a drink cup. So my boyfriend went to the counter to ask for the stuff we didn’t receive, he stood there for 10 minutes, while everyone looked at him, ignored him, the drive through girl standing there and was playing on her phone. He decided to sit down. So I go up and wait for another 10 minutes. He decided to walk up there he had to say “can I get some help??” The manager FINALLY comes over, she didn’t say a word except asking for the name on the order, my boyfriend says “it would be good to get some customer service” the lady says “what did you say very rudely and confrontational. He repeated himself. There was 2 other customers there that was also waiting forever on their food when he spoke up to get help the two other customers thanked him for speaking up because then they finally got their food …. 2 young men walk out, and kept staring at us. With rude faces, so my boyfriend and the 2 employees went back and fourth. One of them men said, “if you keep talking to me I’m gonna have to pull my gun out.” Then the 2 employees went outside. I was to scared to leave and go outside with my 2 children, I had to call 911 and have them on scene so I would feel safe to leave out of the Taco Bell. Never will visit here again. And maybe never any Taco Bell at that. Don’t visit here unless you want to get threatened to get shot with a gun by the employees all because they couldn’t do the simple task of getting your...

I just went through the drive through and ordered 4 tacos and asked for 4 of each flavor of sauce packets because I like 1 of each flavor on my taco. Now mind you, I can go inside and grab a many as I want because they are out for you to grab yourself. But they proceeded to say they could only give me 2 because I didn't order that much. I said I would be happy to pay for them as I like 1 each of flavor in each taco and I got 4. At that point is when I seemed to start receiving an attitude and she just said pull around. Now, they did charge me and I did get all of my sauce packets, but when I pulled up I didn't get a how are you today or anything, just told me my price. I hand her my card she hands it back and hands me my food and doesn't say have a nice day or anything. I asked for my receipt, she proceeds to look through like 5 different receipts she had laid out on the counter to try and find mine, which should've been easy since I was the last transaction, but also, why do you have all of these receipts just sitting on the counter? She handed me mine and I said Thank you and she finally said something back, but again just bland. Customer service is just bad there. But why limit me through the drive through when I can just grab what I want from inside? ...

Got to the window and asked what sauce came on the new crunchy cantina taco, lady said "I did not hear what you said" in a rude tone, I repeated the question and she said the avacado salsa. I said great, can I get two and a spicy potato soft taco. Got to the window and they gave me a bag with 3 soft tacos. I said it was wrong, can they remake it. Lady was rude and said I didn't ask for the crunchy, I asked for the soft. I politely disagreed and asked if they could please remake the two cantina tacos as crunchy. She huffed and puffed, closed the door on me and told the kitchen staff to remake the two tacos. I heard the rest of her tantrum through the window as she continued to talk about how that's not what I ordered, I'm messing up the whole line, it's not her fault, I should have just left with what I got, blah blah blah. When they were done, she shoved the bag out the window. I said thank you. She slammed the door in my face and I left. Once I opened the bag, both tacos were horribly made, scant and both were burnt to hell on what one side had cheese on it. The other was smashed to bits. All this bc I asked for crunchy tacos. The potato taco didnt have sauce on it either. Horrible customer service. Will not be coming back to...