I literally don’t do this, but the care I received from a representative of the name of Reka or Rika over the phone when scheduling my appointment was super unprofessional and I am going to be following up. Originally when I called I informed her o needed to schedule an ER follow-up she then asked me to hold because she was having computer issues then finally asked me what I was seen in the ER for so I asked if it was something she can see in my chart. She proceeded to say “well I didn’t ask your name yet” then asked my name and I informed her what I was seen for. She then said she was going to look at the schedule, I asked if she’s “able to see in my chart if the RN I spoke with on the phone noted when I should come in I know when I called I was told you were booking out until February so if I have to wait until then I’d rather know now than later.” She then asked me “well did the ER say when to follow up” I told her I didn’t have my discharge paperwork. She then placed me on hold and got back on the phone asked me to come in tomorrow confirmed it worked for me then disconnected the call. I then looked in my mychart didn’t see my appointment so I called back and asked to confirm my appointment, come to find out it was the same previous rep, I told her I wasn’t seeing it in my mychart she asked my name then confirmed the time. I asked her do you not need to verify my date of birth? Then asked for a supervisor, she told me the supervisor Jessica wasn’t available and would call back. I told her she was being unprofessional and she told me “well you came off rude” I asked her how and explained “ all I did was call back and inform I wasn’t seeing the appointment” she proceeded to get loud and go back and forth then hung up on me because I tried to explain to her that all I did was state I couldn’t see my appointment. If this is how it’s going to be calling in to make an appointment then I won’t be calling. That was the worst experience ever especially being someone who’s grieving and you know she didn’t do...
Read moreIt's been over a year since I had my surgery with Dr. Schwartzenburg. Held off leaving a review until I had proper perspective. I was climbing the walls with anxiety beforehand because it was my first major surgery since an extremely bad experience (elsewhere, not with him or with Swedish at all). He's a surgeon, so it makes sense that he was focused on the procedural aspects. He's got a specialized job to do, and he did an excellent job. See, with a surgery, the long-term is what counts, not the relatively short time spent terrified leading up to it, or even the immediate aftercare. The long-term is what a person lives with. The longer you live, the greater the benefit if it's done right, which it was in my case. The careful work he did led to a quick recovery and zero complications this far out. I can't see or know the internal stuff but it healed so well that there was no decrease in strength or range of motion. Whatever he rearranged or tied down (I know it's much more complicated!) he did it so well that I can trust my core strength and flexibility without thinking about it. No other functions are negatively impacted. Externally, two of the tiny scars are so faint you can only see them close up and if they're pointed out. One is still visible but it's pretty faint. By this time next year it will probably have faded out, too. I wish I could go back and tell my past self to calm down. The worry was unwarranted and the long-term aspects are top-notch. From my perspective, Dr. S knows what he's doing and...
Read moreI came here for prenatal care initially because it's conventiently located to my place of employement. In my experience, if you call into the front desk you are put on hold for a minimum of 5 minutes before you are able to speak to anyone. Sometimes you will hold longer. I was also not given an opportunity to choose my appointment times. I was asked to give them a general idea of days and times that would work for me and they scheduled me out at their convenience. My first appointment with the OB went way over time because they were running late. I found that the doctor I worked with was nice enough but I could tell that my needs and desires were not really respected or prioritized. There was a big disconnect between what I was actually saying versus what the OB was writing in my patient notes. I knew if it was already being addressed this way in prenatal care I would likely not be happy with my birth experience at Swedish Issaquah. Overall what I liked about Swedish Issaquah is the location, the newer facility and the digitalized patient portal. I have heard great things about other OB/GYNs at this facility as well. I would still recommend giving this place a shot to any friends or...
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