ONE STOP TOBACCO SHOP — Local services in Jackson Township

Horrible, beyond horrible customer service. Man was rude as can be who was working today, talked to me rudely when I simply asked if they sold flavored vapes. His answer was for the third time now! However he hasn't once answered the question. He actually appeared to be under the influence of something. I would never give my money to a store that has someone like this working in it. Therefore. I walked out. As a business owner myself, I tend to take the customers word as is, if there is zero benefit to them as to what they are saying. However, with that said, I will also pull any video of thar day or night to see what exactly occured and to make sure the customer is reporting correct to me. In addition, I always pull any audio recordings as most businesses have this set up on their phones for security reasons. Doing both of these actions ensure that I am not only employing individuals that are worth my while to pay them, but also ensures they are displaying behaviors that are of value to my business. And not pulling away from my business. Just a suggestion from one business owner to another. And your employee couldn't have reported to you more wrong, on his actions and behavior this evening. Due to that, I ended up taking My business down the street to smoke shop cigar and vape off of hoover. They were excellent and the gentleman working couldn't have been nicer. Being, I was dropping over 300 dollars in a vape store tonight, there was no way I was going to do so and spend that to a place where a worker was beyond unprofessional and rude. If it was me, i would most certainly be pulling the audio to the call and then the tapes. Just guessing that you won't want to employ anyone who acts like him, or him, once you do this. Or at the minimum, start sending in secret shoppers when your employees are working, to ensure your store is giving out the reputation you worked hard to earn and to keep. It's worthwhile because running a business and keeping business takes hard work. And having one or a few people take away from your business and personal income for your family, is not what any business owner would want or...

This place is hands-down the best smoke shop for miles around. Let me also mention that we are saving big bucks rolling our own smokes. Good Stuff tobacco coupled with Zen cigarette tubes has become our smoke of choice. We actually prefer them over the Marlboro we use to smoke. With 4 smokers in the house at 1 1/2 pack a day habit each, our savings is over $45 A DAY! That’s about equivalent to a house payment! Sheesh! Rolling your own is a bit of a learning curve at first but after a couple of months I am able to roll a carton in less than an hour using a $40 manual rolling machine. Our estimated cost is less than $1.25 a pack compared to $9 for Marlboro that we...

This man behind the counter sold my son a Delta 8 vapes when he's only 19 on March 15 2020, when I was going to ask him why's he sold him this vape I witnessed him outside of the store harassing a young man outside in the parking lot have it all on video, with a learning disability with down syndrome was getting in his face saying now what big boy this for your brother trying to brake into my store see u in court going to file a motion have his business license remove.

Fyi this man in the pic behind the counter was also waving his phone up in the air saying I called the cops and now you're going to jail he was yelling at them two younger kids walking...