Big Splash — Attraction in Jackson Township

Tired of seeing poor reviews for silly things like "I don't live in the area so I am not allowed to have a membership". Life isn't fair...move on. If you are that disappointed then it is because you love the Big Splash and can no longer go without being a guest. If it's that important... find a place in the right district when your lease is up or eventually sell and move there. Not to mention, if you did live close enough and had a membership then you would be annoyed if they let everyone in that wanted - it would be super overcrowded.

I have seen some reviews regarding rude employees as well. I have been taking my family there religiously for the past 4 years. We have three kids who are 13, 4, and 3. They all love it and have since they could crawl.

We have never had a problem with anyone that works there. In fact I am usually impressed with how nice everyone is, how helpful they are, and how clean everything is.

Are there things that annoy me? Yes.... it sucks that the pool isn't in session when the schools are... I have little ones and would like to go when there aren't a bunch of people. I would also like to go with my husband once in a while when kids are in school. I also hate that even though my kids have a pass and so do myself and husband - grandparents if watching the kids have to pay $16 bucks to come inside when they aren't swimming. Would be nice to have a cheaper pass for non-swimming people. However, it's their policy -...

I don't recommend going here. The woman "supervisor" lifeguard was rude as could be to us. First off she told my husband we couldn't let our 4 year old stay in the shallow area with all the waterfall thingies - the kid can't swim yet. Then they got onto my husband for holding him in the deeper area since he wasn't allowed in the shallows because apparently that's illegal there too. I brought my 3 month old daughter with me too. She loves water. Sat down under the supervision of 4 lifeguards (including the rude woman) and blew up a little floaty for the baby to sit in. Nobody said anything to us until we get in the water. The freaking troll lady was on us again because apparently this pool doesn't allow floaties unless you use their life jacket things. She told me I was welcome to use a life jacket instead... for a 3 month old baby... who is not only WAY smaller than these jackets, but was in no way shape or form out of my sight or alone. This was our first time going here, and we were very excited to go because this was the first time we could afford to go. I'm ashamed we wasted our money. We will not be back. Thank you for ruining our...

This place is a joke and will take your money and not give you a refund for anything. My wife and three kids arrived to go swimming. We are both members of this place. We buy two guest passes. We walk in and we see everybody’s out of the pool. I asked the people at the front what’s going on they said they expect to open at 5:10. Keep in mind our receipt shows we purchased our tickets at 4:41 PM and no one mentioned that there’s currently a weather delay. I must also say there’s no clear obvious weather conditions at the moment. But we wait I then ask at 5:25 what’s going on and I’m told that it’s gonna be 530 now Because of the last clap of thunder at 5 o’clock. Funny thing is my receipt was time stamped 4:41pm, there had been no thunder since we had arrived in again. Everyone was already out of the pool. I spoke with the manager, the manager there said that there’s no refunds and pointing me to the sign in front of the building please see picture below. As the sign placed for no refund is right at the gate after you’ve already purchased tickets so you tell me this place is not just trying to take peoples money and be opportunistic...