Leisure Sports Adventure Rentals Jackson Hole — Local services in Jackson

I was shocked to see the negative reviews on this company. My experience could not have been anymore perfect! I rented twice in a 30 day period. First time I was looking for something special to do for a date I was planning. Derek, one of the staff, took almost an hour showing me different areas to ride and explained the difference between the trail sleds and mountain sleds. Made sure we had the perfect location and sled. Date was a huge success. He damn sure did not need to take the extra time he did, but he did so with a smile!

I was so impressed with the service and the amazing riding opportunities that he laid out for me that my brother and I drove out from the Midwest to try our hand at mountain sleds and deep powder. Turns out thousands of miles of UP trail riding does not prepare you for powder and mountain riding. What did help us have a blast was the team at Leisure Sports. They called to confirm our trip and realized they had made a mistake in the booking so upgraded us to 850 sleds from the 600s we booked, at no extra cost! Then they had us come in early if we wanted to so they could go over maps and riding techniques. The next day at pick up, as they had done my first rental, they walked us through the sleds features. They took photos all the way around the sleds with us. They had us confirm the gas levels and again spent 30 minutes recapping trails and techniques. As for the sleds, they were 2020 all brand new! My sled had less than 300 miles. It was a beast. I ride a Arctic Cat F800 trail sled so I am use to power but these long track 850 are amazing sleds. We had them for 2 days and never had a single problem. The machines were amazing the service was above and beyond and the trails and conditions were off the hook!!!

Can not recommend Leisure Sports enough. I will be back many many more times!!!!

Special thanks to Derek, the kid is a class act!

PS - they ask for gas receipts when you return sleds and walk them again upon check in so not sure how the hell some of the issues mentioned in other...

Feb 2021 - We rented two snowmobiles and a tow vehicle. We received a 2007 Chevy Suburban that had warning lights on, the drivers side mirror held on with a zip tie and almost no tension in the steering wheel. They also gave us a trailer that held four snowmobiles to carry our two snowmobiles with the 14 year old falling apart suburban. We paid to take the car about an hour away to Togwotee Pass. After about 15 minutes on the road, we decided the vehicle was not safe on regular town roads and definitely would not be safe enough to get up the mountains with the trailer and snow. We have a 25 ft wake boat and tow it regularly behind a 2020 F150 so we are used to towing things. The main issues were the quality of the tow vehicle (should have been sold for scrap) and the oversized trailer. We had only two adults and one child in our group. We returned everything immediately and they refused to refund any of our money. They offered to find a new vehicle, but at that point their lot was nearly empty and we had already killed an hour of the rental time. Bottom line was at that point we had no faith in their vehicles and did not want to risk our lives. I would definitely not recommend using this place as they use really old vehicles that are in disrepair. Definitely try another company or get a guided tour. It was better to write the cost of the rentals off as our loss than risk any more money from damages to their broken vehicles or...

As residents, we have rented from this company several times over the years. We appreciate their service, however was disappointed recently when the service changed to an attitude of entitlement. I understand businesses operate with specific hours. However, I also understand that continuing a high level of customer service does sometimes mean that a 10 minute wait speaks volumes to your guests when you are made aware of the situation. We called to give the staff advance notice we were en route to return equipment we rented. Instead of accommodating a few extra minutes, the staff justified bringing it in the morning by stating misinformation of travel time to location, an hour travel vs. the actual 20 minutes. This was not possible with our work schedules for the following day. After work the next day, I stopped in to have conversation about the situation. The gentleman working then made an accusation of inaccurate arrival time, when he wasn't present when we arrived the evening before, adding a condescending threat that they could've charged because of our extra 10 minutes after business hours. We hope to use this company again in the future and believe that this is an isolated experience. Busy summers take a toll on all the businesses in our community, however, it doesn't cost anything to be considerate to guests, local...