Starbucks — Restaurant in Jackson

My wife and I came in on Monday (October 2) about 5 minutes before closing to grab some coffee—pretty standard for a coffee shop, right? Wrong.

The staff informed us that they couldn't make any coffee. When we questioned this (it is a coffee shop, after all), their response was simply that they "didn't have to" make it. No apology was offered, nor were any alternatives like a pour-over or an Americano, which is common practice for Starbucks. I know this because I worked as a manager there and have frequented dozens of locations over the years.

The baristas here showed a complete lack of customer service skills and basic manners. This experience left us with a sour taste, and it certainly wasn't from any coffee. Would...

I ordered less ice but the guy gave me a full iced shaken espresso - I even asked him before I took it “is this the right one with light ice” he seemed a bit hesitant but still said yes. I ordered hundreds times of Starbucks but never served with a light iced coffee like this. And I also requested only one pump of syrup but that was quite sweet than usual. I don’t know whether that’s because the ice or he mistakenly made it by default.

Unhappy...

Rita it's always the best staff member at Starbucks in the smith store plaza in Jackson, Wyoming . She always welcomes me a wonderful smile and is very detail oriented as to know her customers well .. aways remember my drinks and it’s really good a suggesting a drink when I’m undecided … Rita always goes above and beyond .. !

1425 US-89,...