The Jackson SouthTown — Hotel in Jackson

The woman who helped me make my reservation, Linda, was very helpful, kind, courteous and went out of her way to help me get confusing dates, email confirmations and information correct. I am disabled with a service dog, and was with my sister, also disabled, and was grateful to be put in a room relatively close to the dog lawn on the lower floor. Housekeeping respected my "service dog in room" door tag and knocked to check in daily for any needs we might have. After unpacking, we started putting our food in the refrigerator. The refrigerator had to be replaced and the man with whom I spoke (I don't know his name but he had an accent) said he would send someone down. After about 30 minutes, I called again and he informed me that maintenance was now gone for the day and they would send someone the following day. The food we brought would have spoiled. When I told him this, his solution was to move us to another room. Being disabled and unpacked ( I walk with a cane most of the time and cannot go up stairs safely, certainly not moving luggage), repacking and moving our bags and everything would have created quite a hardship. The motel was very full and I'm not sure if the room to which he was going to move us was on the first or second floor, but this was an inconsiderate solution. I suggested that the fridge from the alternate room be traded with ours or just replace ours, as the bars that hold food in the door were not all there. He seemed perturbed and said he would call me back. Some minutes later, he said someone would bring us a fridge. When they did, it was a very small one 1/2 the size of the defective one with which my sister and I started. We told the gentlemen it would not do. They were kind and got one from somewhere. It was pretty beat up but at least it would basically accommodate us. The only other thing with which we had to deal was that the floor was very dirty. It had obviously not been cleaned in quite some time. Last but not least, we had to leave a day early and again Linda was very pleasant and helpful. I wish to commend her for the considerate attitude and treatment with which she took care of us. She is a great asset to Motel 6. Please let her know how much we...

the room was very small, was not very comfortable, but i could deal with that. The lady in charge of the cleaning crew was abrupt and not very nice. We left the room at 9 am to go for the day. I told the girl next to our room in the walkway with the cleaning cart that we would be back later by 3 or so, she didn't even take her earphones out but shook her head yes. Well we came back at almost 3 pm the room was still not done. So i call the cleaning people and she told me, we have 155 rooms to clean we will get to it soon. I explained i had asked the girls who was by our room if it could be cleaned by the time we get back, we would be out for the day. I though 6 hours was plenty of time, but the lady in charge found it better to argue with me then get someone to clean the room. Then she asked the girl standing nearby to clean it and she said NOT MY ROOM, so they argued, she started to clean and then they finally found the girl who was supposed to clean it. I said to the women in charge of the girls {as she told me}, i'm sure it is not the policy of the company to argue with the customer, All i would of need from her was I'M SORRY I WILL HAVE SOMEONE GET TO IT RIGHT AWAY. INSTEAD SHE ARGUED WITH ME, like it was my fault i. It was my 1st time staying at Motel 6, and be sure it will be my last. I had planned to come back on our way back from the trip, to stop for another night,we were away 2 weeks, and i canceled that reservation. The only good thing that happened when we were there was the lady,[with the longish hair] at the front desk, she was lovely to deal and very helpful. I have worked with customer service my whole life, and 1st rule of thumb, is always try to please the customers, remember if there are no customers there is not business. For that women i think her name starts with a V and she had an accent, she needs a lesson on how to treat customers. I wasn't going to say anything because there was no card in the room for comments, but since you sent me this i decided you should know how she treated me and who know how many others. After i told her i was not here to argue with her i just want the room cleaned, she then came back and with an attitude said I'M SORRY, and i said to late doesn't...

Our stay at Motel 6 started great. We arrived to JH a day earlier and asked if we could check in early and add a night to our reservation. Our reservation was originally for 4 nights and we wanted to stay 5. The man at the front desk told us no problem and that he was adding a night. The new total we were quoted was only about $50 more which seemed strange. When we asked he assured us that the extra night was added and this was our new total for 5 nights.

After the fourth night, my key card did not work after coming back from watching the sunrise (about 8 AM). Strange, but we had another key card so we grabbed that, got ready for the day, and headed out. When we got back, the new keycard didn't work. When we inquired at the front desk, we were told it was because our reservation was over. Even though we were repeatedly assured a night was added, it was not, and it had cost us an extra $50. We then asked to extend the reservation but were told by the person at the front desk that they could not extend the reservation but they could check us in for a new night. Great, we need a place to stay. However the rate we were quoted was the rate for a same night booking, they refused to honor the rate that we had originally booked and wanted to charge us about 15% more than our original rate.

The whole time we were trying to get this sorted out, the person at the front desk repeatedly interrupted us, talked over us, and was talking to us like we were idiots. Frustrated, we left as this rate as they were unwilling to offer us any solution that did not cost us more money.

All in all, the stay here cost us over $100 more than it was supposed to due to incompetent staff and staff unwilling to do anything to remedy a situation that...