Ashley Store — Local services in Jacksonville

I just recently purchased a reclining chair from Ashley furniture at the Jaxsonville town center. I paid for an extended five-year warranty on the product before even having it shipped out to my house. I received the product and tried to put it together first it would not go together correctly. The back brush clips were turned at a 45° angle instead of straightened. When I finally got it to lock into place and have it recline, it would not recline. I reached out to customer service about the warranty. They could not find it in the system, so I sent the a receipt of my purchase showing the warranty. Astonished they then told me they would not honor the warranty that it was a store issue. I called to the store and was treated with the utmost disrespect. I was told even though I purchased the warranty, they would not honor it that I had to have a technician come out and it would cost $110. That was the first quote then another person told me they would have to charge me $119. I asked to speak to the general manager on location again instead of trying to resolve the issue and keep a happy customer. He too, would not help with the issue. I then provided the general manager A noticeable claim Statement. They were given 10 days to Before: A complaint will be filed to Attorney General’s Office – Consumer Protection Division • Filing a small claims lawsuit for the cost of the item, court fees, attorney fees, and related expenses • Reporting this incident to the Better Business Bureau and relevant public review platforms.

I previously got a response email from the owner of the store who told me to go email customer relations. I did that and what a joke that was. I was treated again with the utmost disrespect. With they way customer service, their employees treat people it won’t be long before people realize this is not a place to do business with. I have purchased items prior when it was under different owners and management, it used to be a great place to do business with. This is not the case anymore. Ashley furniture has lost mine and my families business on any future purchases...

I would not have believed this if I wasn't there. The delivery from Ashley's was beyond horrible...and should be an embarrassment for Ashley's. The delivery men arrived about 2 hours early to drop off new mattresses for my parents who are 81 and 78. Fortunately, they were available at that time and able to accommodate this last second notice. They are not able to move the old mattresses themselves. When the old mattresses were moved off of the box springs by the 2 delivery men, my father wanted to quickly vacuum up some of the dust that had accumulated over the years between the mattress and the box spring. One of the delivery guys began to admonish my father by saying that "this should have been done before hand" and he didn't have time for this because he had other deliveries to make. My dad was caught off guard and flabbergasted by this rude and inappropriate response. He said that it would only take a minute, and the delivery guy retorted to him "Less talking and more working". Again, my father was incredulous at the anger directed at him by the Ashley's delivery person who was seemingly trying to teach my father a lesson. He then continued arguing with my father all the while delaying the install of the new mattresses. Afterwards my father said that he should have told them to take the new mattresses back. To be fair, the other delivery guy was very nice, and I'm sure embarrassed by his co-worker's behavior. I thanked him for his help.

A manager from Ashley's eventually called my father with the excuse that these are contract employees. However, that does not matter when they drive up in an Ashley's truck delivering Ashley's purchased items. Ashley's owns the relationship from start to finish and their inability to fire or at the very least make this delivery person call back and apologize for his lack of decency shows a lack of concern. It's easy to use the "these are not our employees" excuse, but this is simply an attempt to pass the buck. Terrible service all around and we advise anyone to be very careful with Ashley's commitment to...

I purchased a mattress and frame in January. My husband and I spend a ton of time in the bedroom after work relaxing and decided to splurge on the adjustable base. We received everything and was so excited. We began playing with the base features and kept hearing a loud bang. We then realized the base was lifting the entire foot of the bed. There was a board at the foot of the bed frame underneath that was catching the rail on the base as well as a screw on the side rail that was sticking out and had ripped the base. We had the bed two days and the base was already ripped and besides the base lifting the bed that clearly wasn’t compatible with the base, the quality of the furniture was terrible, everything shook and wobbled. We went to the store with videos and pictures of everything I described and was told we could pick out a new better quality set. I asked about the delivery fee and did we have to pay it again bc the set clearly wasn’t compatible and was told yes I did. I asked about the base being torn. We bought the 5 year through Ashley and ten year warranty through tempurpedic. I was told to call customer support for that issue, I did and they told me they couldn’t do anything for a tear. I also called about the charge and was told I had to talk to the store, I already had and they made me pay it. When the delivery team showed up with my new frame, they told me they had to leave and come back bc they didn’t have enough room and didn’t want to move my bed they were taking back over their next few stops and they could come back tomorrow. I took off work that day and had to work all the next day. I told them it had to be today. They did come back and upon coming back made the comment I can’t believe they sold u that frame, it’s not compatible with this base. This I already know!!! I’ve seen it. So now I have a 10,000$ set that I was charged two delivery fees and a base that has a tear in it after two days of having it. Being charged the second delivery fee is beyond ridiculous when I was sold the wrong set. I am very disappointed in...