CAVA — Restaurant in Jacksonville

Oh how I wanted my first experience since the new take over to be a great one, and oh how it disappointed so…. Where should I begin?? How about the beginning where I placed my order for pick up at 7:00P.M. upon arrival took a phone call that lasted until 7:10 when I quickly hung up the phone in an effort to hurry as one does not want cold food! As I hurried into the building to my surprise the carry out table was empty. Perhaps my order is not ready yet. That’s alright I’ll use the rest room while I wait….

1 bathroom had a out of order sign, so it limited the restaurant to a single stall bathroom. I wouldn’t normally leave reviews or images for this matter but for sheer comic relief of my first, not so great, experience, I had to… please send help…

After returning from the bathrooms I joined what had now grown into a small pack of waiting people on to go orders….

After 1 lady rushed in and spoke with the staff about her order I thought I should check to make sure my order was received at this location… both staff members ignored me… after the woman left, I remained standing there waiting to ask again, finally the first staff member turns around and says yeah we got your order back there…

Okay great that’s all I wanted to know..

Finally at 7:28 p.m the second staff member walks up with my order… it wouldn’t have been so bad, but if I wanted to wait in line and order my meal I would not have placed my order online ahead of time for a p Timed pick up using the app….. like… what even is the point of the app then?

But also the cleanliness level…

I hope the order is right at least and the food is good….

Will follow up with an update but dang y’all...

so here me out. i’ve never been before, heard great things even. so on this fine tuesday afternoon (08/13/2024 @ 1:45 PM) i decided im gonna finally try it. i pull in, parking lot not too busy, i walk in to no line. now i did my research on the menu a little bit before i came so i would have an understanding of what i wanted. i get in line and wait for an employee to take my order. she wiped off the line and asked what i would like, i said i would like to do super greens and white rice, she passed it down to the next section, i was asked what sauce i would like, i asked the employee what their favorite was and she said, “none i think they’re all really gross” oh! okay then.. i got 2 sauces and got passed down to the meat section, i planned on getting 2 meats (lamb and chicken) but as soon as i said i wanted chicken, she put it in the bowl and gave it to the cashier, and then started helping the next customer. it all felt very rushed and overwhelming for coming for the first time. all the employees were actually pretty rude with they’re tone. i work in food service and actually manage in customer service so i understand to a certain extent. i checked out and forgot i wanted to try to pita chips, so i let my cashier know “hey, sorry i forgot i wanted to grab some pita chips” and she proceeded to groan, grab the chips, and actually tossed them on my tray and said “2.89 😐” idk if i just came on a bad day or what but you will not catch me at this...

I frequent this cava adleast 3 times a week and today was by far the worse the Spanish women act as if they didn’t understand a word I was saying and the kicker was when I asked for my sauce on the side which I do everytime I come there all of a sudden today it’s a extra charge as when I told her I come here everyday no one has ever charged me she walked off and ignored me get to the counter tell her I wanted to use my reward point to pay for my food which I normally just scan never had a issue til today now all of a sudden I have to redeem through my email when I was clearly showing them that I have the 900 points to use and the only thing they said was to call corporate because it’s not coming up I hate hate hate bad customer service with a passion and deff refuse to spend money if the experience is bad which I hate this because I go to this location to much but today was just a lot for me and not to mention the last time I came they had to literally remake my bowl 3 times because they seemed to not u understand English and was putting things that I didn’t even ask for on it and kept having to dump it and start over I asked for white rice they put brown asked for red pepper humus they put the spicy hummus like just couldn’t get it right people in line were shaking their heads at them like it’s ridiculous the amount of times you have to...