GameStop — Local services in Jacksonville

JUST GO TO TOWNCENTER! Customer service is absolutely horrid here. That fact that I was spoken to rudely, passive aggressively, and dismissively over items Gamestop is paying these folks to sale is completely wild to me. I even admitted that I wasn't familiar with a product and needed advice, the employees solution was for me to "youtube it" to figure it out. I left and bought nothing. I go to the towncenter location, ask the same questions, get advice, and walk out with the exact game I was looking for.

There is a guy that works at this location that looks like John Snow. He's freaking amazing. If you actually need to engage with the sales rep and he's not there, just walk out. This is the 2nd time, I've came to this location and he wasn't on shift that I've left empty handed and irritated. Star for John Snow and nothing or...

I bought a game for Xbox series X for my daughter for Christmas, while at game stop the girl told me to get the case off the shelf and she put the game in and then charged me for a brand new game. I instead decided to get my daughter game pass and the game I bought she was able to download for free. I went to return the game and the same chick told me I couldn't return the game because the seal was broken. She told me they would only do a trade in. My husband got upset and told me to get whatever for it and he would never come back to which the guy that worked at GameStop threw the game back at me and told me they wouldn't even do a trade. Game stop and their employees have become some of the WORST to deal with!! There are too many options out there. I won't be back! To hell...

I'm a long time customer of Gamestop, well I was.....Apparently they have the ability to bigot against anyone they please. I showed up with a game in plastic to trade, it was a bonus game that came with a console, I had no interest in it. They told me that I probably stole it and they refused to service me, all this was because the detectives behind the counters observed the empirical evidence of plastic wrap on the game. When I called corporate they said that they give that power to the employees (sorry. "detectives"). They lost so much money and business of mine with...