LEGO® Store — Local services in Jacksonville

I had a Lego employee catch an attitude and tell me I couldn't have the pick a brick drawer open to pick out bricks. I tried to explain that I had my arm caught in the opening and got a bad scrape when a teenager went rushing through the store and ran into me. Had I been able to open the drawer instead of getting my arm caught in that tiny opening, I wouldn't have scraped my arm so bad. I tried to explain it to her, but she was very short and hostile from the moment she approached. In fact, she started to push the drawer closed before I even got my arm out. Now, I've gone to this store for years and no employee has given me an issue since the first time I opened the drawer. The ONLY drawer I am even opening is the last one where all the leftover parts are being mixed. The black haired girl tried to tell me it was unsafe, but the scrapes on my arm is enough proof the plex glass in the front of the small opening is really the unsafe part ... and the employee who started to shut my hand in the drawer. Reaching a manager is almost impossible. I finally got someone from the Regional office who gave me a $100 gift card. That's nice, but the same black haired girl got hostile the next time I was in there and went to shut the drawer on my hand again. The only thing these $100 gift cards do is provide a nice gesture, but it hardly solved the problem of her shutting my hand in the drawer or my arm getting injured again from the tiny opening. Also, I spent the gifts cards online because I'm not giving the store more sales revenue for trying to injure me or promoting...

The Lego Store just isn't worth the hassle. The sets, points and gwp's can all be accessed via their website, even free shipping over $35. And at this point what Lego set isn't at least $35? The only possible advantage the Lego Store can have is the PAB Wall and BAM section. Their PAB wall has a minimal selection at best. Very few bins to begin with and no real useful pieces to pack anyway. The real unfortunate part for us was the BAM section. Lego has entire lines dedicated to Minidolls. The BAM section only caters to Mini figs. In visits past we've explained this to staff and it has never been an issue just picking 15 pieces for the insane price of $9.99. Lego pieces normally average ¢0.10 a piece. But today was different. Their made up "policy" (depending on staff member) now states you are no longer allowed to do this. So the two advantages of a Lego Store are now out the window. I know my $10 won't pay the rent but I also know I won't be supporting any store in the future. Lego.com for exclusive sets, point and GWP's and Whatnot for individual pieces and deals. Save...

The LEGO Store may be small and often crowded, but it’s still a fun stop—especially for families. The staff was polite and helpful, which made the experience more enjoyable despite the limited space.

One of the highlights is the special events they host. We took part in the Easter egg-building event, where you line up outside and receive free LEGO pieces to build a small themed item (while supplies last). It was a great family activity, and we’re already planning to attend more in the future.

Inside, they offer a variety of LEGO sets, from classics to more complex builds. There are also interactive features, like creating your own trio of mini-figures, which is a fun touch. Just keep in mind, everything comes with the usual LEGO price tag—definitely on the expensive side.

Overall, it’s a fun, quick visit if you or your kids are LEGO fans. The events make it extra special and worth checking out if...