Pandora Jewelry — Local services in Jacksonville

If I could give a zero I would just because of 1 employee I would but there are 2 Employees that are great so not fair to them. Me and my family have been coming to this store since it opened and was part of Artsy Abode. We have almost always been assisted by Monica who has been always wonderful all these years and we have left and even come back for her to help since she knows our taste. The last couple of months that we have been coming haven’t been as wonderful. Most recently I had to do an exchange and Lucia assisted us. She was nothing less than unhelpful. When I said I needed to do an exchange because I had the wrong size given to me even tho the right size was rung out she immediately asked if I had tried it on. I purchased 2 rings and I said I believe so but I was not given the correct size. She tries to find it and comes back and says doesn’t seem to have it and asks again if I tried it on. At this point asking me twice to me really doesn’t matter I needed a specific size, the receipt had the right size the ring was incorrect. So I very frustrated tell her If they don’t have it to call the Avenues cause I need the correct size. She goes to the back checks again somewhere I assume and says they haven’t had this particular ring in the size I need for quite some Time, So pretty much she is in a few words calling me a liar and basically that I never Tried the ring on. Which again SHOULD NOT MATTER I need the ring that I paid for which was correct what was given to me was Not. She calls the Avenues and again asks if I had tried it one and I tell her that it doesn’t matter and to stop asking me the same question. At this point i am extremely upset with her repeatedly asking the same question that wasn’t relevant to helping me and she seemed all to focus on if I tried it on or not. So she ask for Paige (who by the way is wonderful) then proceeds to say she works retail but is human also and goes to the back. So Paige comes to assist and I tell her it was uncalled for the constant asking if I tried on or not. I just needed the correct size. So she gives me the option to send for it or exchange it. I exchanged for something she suggested and called it a day. So if you decide to come here I would only ask for Paige or Monica. We had another rude interaction with the owner’s son from a question we asked which coincides with Lucia attitude so I guess those are the people being hired there now. Check name tags! If you have an exchange or return make sure Lucia...

I’ve been a loyal Pandora customer for over 10 years and even worked for the company for about a year. I own so many pieces that I’ve honestly lost count. In all that time, I’ve never had a reason to return or replace anything, which I’ve always found impressive.

Unfortunately, that changed with a recent visit to the store. I went in to discuss a necklace I bought for my daughter about two months ago. The clasp has been getting stuck, and I wanted to see about getting it checked under the manufacturer warranty.

The associate who helped me was immediately dismissive. She hesitated to even touch the necklace, then looked it over and told me it looked “beat up.” She questioned if my daughter was showering with it on. I explained that she’s one year old, and I bathe her, plus she only wears it when we go out.

The associate then looked up my account and said, “Well, you said you purchased a month ago, but it was actually two months,” and that she’d have to get manager approval for a warranty replacement. I said that was fine and went to browse Disney charms while I waited.

She returned and repeated that they wouldn’t replace the necklace because, in her opinion, it looked “beat up” and more than the clasp was damaged. I guess she was referring to a few scratches on the necklace—I’m not really sure, but it certainly hasn’t been mishandled. I’ve attached pictures for reference so others can judge for themselves.

I asked what exactly she meant by “beat up” since the necklace has only been gently used. At that point, I requested the number to corporate and let her know I’d be calling after Memorial Day.

What bothers me most isn’t just the refusal to replace the item, it’s the condescending attitude and lack of empathy or willingness to help, especially after the loyalty and money I’ve poured into this brand over the years. And then she assumed I would still make a purchase after all that? Absolutely not. I left the store feeling extremely disappointed and disrespected.

Pandora, I...

Update: I will NEVER understand the HYPE around Pandora and their silver plated jewelry. My son bought me a birthday present. A SILVER bracelet with two charms. Which is says .925. I have worn it twice since getting it on 02/13/24. It has already turned a yellow hue. I have not washed it or done anything to it but wear it to dinner. I am so disappointed as they will not do anything about it. I have worn silver my whole life and only have a problem with this. My son spent over 200.00 dollars. I was so happy with the bracelet until now.

The day I bought my stuff was good. The sales clerk was helpful. Unfortunately, I received a call two days later letting me know my bracelet was there but ring out of stock so they would try again later to order. Well, that was fine except when I went to pick up my bracelet it was not in there either. Then the girl tried to tell me she called to say the stuff was ordered. So basically saying she never called to tell me it was there. Well I know what she said. I wouldn’t drive all the way out there (Collins rd to town center on a Friday night) for nothing, not only that I would figure it’d be ordered day of. Plus when I got there she looked for it and then said it was check marked on the sheet. She told me no, it’s Tuesday when they order. Well today is Friday. I ordered two days ago on a Wednesday. So again why call and say my bracelet is there. Anyway I don’t appreciate the girl who called (she is also the one in the store) trying to shift blame on the vendors and trying to say she didn’t say that. Basically calling me a liar. Instead just apologize. Plain and simple. Admit you called and said the bracelet was here and you apologize for not...