Swarovski — Local services in Jacksonville

I had a crystal emergency. My daughter's Swarovski tennis bracelet broke the day she needed it for a wedding. She had worn it less than 5 times in as many years, so I was pretty upset. Knowing I couldn't get it fixed same day, I anxiously called our local store to see if I could purchase a new one. Felicia had one and held it so I could dash in and acquire in time for the wedding. Once everything settled down, I went back to drop off the broken bracelet for repair. After seeing that the broken clasp should not have failed after very little use, Felicia replaced it on the spot! Bonus bracelet for me! Best experience ever! Thank you! I told my husband he could purchase any future gifts for me from...

I went to the store at 10:15am (supposed to open at 10:00am). The woman saw me attempt to open the door and just ignored me. I then called and watched her look at the phone until she finally decided to answer it. I then asked her what time the store opened and she barked, "NOW." She was extremely rude, unprofessional, and clearly not interested in doing her job. I will only purchase online from this...

I’ve gone to the store in the past to buy many of my figurines. Tonight I went in after work to take a look at a ring I saw online. The gentleman, Kevin, couldn’t have been more helpful. When shopping for anything this holiday season please go in and ask for Kevin as he went out of his way to make sure my experience was...