Popular Electronics — Local services in Jefferson Township

Purchased a Sony Ericsson TXT Pro phone from them in person in October 2012 after looking on the web. Phone had some issues. Sent it to Sony Ericsson/Sony Mobile for repair several times with no results. They requested a printed receipt with the IMEI# on it for replacement after the third time. Contacted Popular Electronics via phone, e-mail and fax to request the printed receipt with no response. Called once and was given an e-mail to request it. Searched and got several other e-mail addresses that I included and still got no response after about one and a half to two months. Resorted to other means to get issue resolve with Sony Ericsson/Sony Mobile on issue. Finally was resolved in April of 2013 with no contact at all from Popular Electronics. Would not purchase another phone from them without thoroughly testing unit and getting a proper printed receipt with IMEI# on it for warranty purposed via the manufacturer. In searching web I saw positive postings on this location from associated employees or owners of the business. Purchase phones with caution from...

I purchased two phones there, one around $250 and another $570+...I can honestly say that you won't find worst experience anywhere else. Shady sales people, liars, you name it...phones they sell are second hand, not brand new and you can forget about customer service. I went back, the $250 phone keyboard had burned out light and $570 phone kept freezing up. They told me that isn't their problem and to contact manufacturer. When I called HTC for the $570, they told me that this particular phone was never meant for US market and that it was solely a Hong Kong device and they have no idea how it made its way to US. Uhhh...theft anyone?!?!? Stay away from them and take my advice - buy from reputable websites or your cell provider directly. And these positive reviews are so fake ("best store in the world!!!") - WHO WRITES THAT? Obviously they are writing their own reviews. Avoid - Avoid -...

I needed a PAL DVD player. The folks at Facets Multimedia recommended Popular Electronics on Devon. I am one happy customer! I took in the particular DVD, zoned for South America, that I want to be able to play. The salesman was super-helpful and patient with my questions. He showed me 2 models and explained the features of each. Then, after I picked the one I wanted, he opened the box, plugged it in, and made sure that it worked for the DVD I brought in. I have NEVER gotten this kind of service and attention to quality anywhere, not Best Buy, not Sears, not TigerDirect, not a mom & pop store. For any electronics buys in the future, I will come here first. Oh, and the price was...