Uni K Wax Studio | Jersey City — Local services in Jersey City

Dipa was great! First time here and she explained the type of natural wax. It didn’t hurt at all either! Will definitely book with her again.

Update 9/1/23 - I will NEVER go back! I have been coming here for 2+ years and I had the most horrible experience today. They called to see where I was since I was 2 mins late for my appointment. I apologized and let them know that I was only a few blocks away, just caught in bad local traffic. If you know Downtown Jersey City, you will understand that traffic nowadays is unpredictable. Mind you I do not live in Jersey City. The receptionist than proceeded to let me know that I was already over 5 mins late, but I corrected her since at that point we were only speaking for less than 1 mins and just turned to 3 mins. Repeated that I should be there in 7 mins or less, which will make me 10 mins late for my appointment. She let me know that they can no longer see me anymore due to another appointment after me. I mentioned that 95% of my appointments, I always have to wait for 10-20 mins until I am called in. But they could not accommodate me just this once? I even let her know I don't mind waiting until they are finished with the appointment after me, whatever I can do to make it work. Even European Wax Center gives their customers a grace period in case they are running late. She said no and that was it. No suggestion on rescheduling for the next day, nothing at all to help resolve the issue. What a HUGE DISAPPOINTMENT!!!! I even referred a bunch of friends to this establishment but will now share...

This rating is not for the waxers as I was never even able to make an appointment. It is more so in regards to someone at the location who I spoke to over the phone. About a year or so ago, I changed my phone number and someone else, by a completely different name had the number previously before me. I know because when I would try to sign up for different rewards programs, etc I would always be asked if I was this person. I say that to say when I tried to schedule with Uni K wax and create an account, the person whom previously had my telephone number information came up because they previously had an account under the same telephone number. I still scheduled an appointment as I am leaving for vacation in a few days, so I wanted to secure the time slot. Following that I called the location to explain my situation and ask if the profile could be changed so that it could reflect my correct information and also so that I would be able to get a new client discount as it would be my first time visiting. After explaining my situation, the woman was very dismissive stating I had been seen there before and I won’t be able to use the new client discount after I explained that I have never been there and even offered to show ID when I came into the office. Furthermore, I just cancelled my appointment because I didn’t have the energy to go...

So I’ve been coming to Uni k consistently for the last 5 years. The place itself is very nice it’s clean the waxers are grate Nicole is wonderful Dipa is also great however the person they have working in the front is extremely inconsiderate and unprofessional if someone calls ahead of time and lets you know they’ll be late why would you give them a hard time or even suggest cancellation? And I’m not even talking 30 minutes late I’m speaking three four minutes after grace period. Because let’s just say I was a walk-in coming to get a wax you’re not gonna make me wait two hours to get a wax so if I’m a client that consistently comes every four weeks for the past five years if I’m running late, why would you cancel my appointment and suggest that I schedule an appointment three hours after my appointment that was originally scheduled? Not only is this place in the middle of downtown, but there’s no parking so you have to spend at least 10 minutes trying to find parking to come to this place. And this review has nothing to do with the waxers or the establishment itself. It’s just the people that they have working the front. They need proper training a five minute grace period. When you’re establishment is in the heart of downtown. Jersey City is a little bit outrageous especially where you’re not...